This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
They acted like they did not want to assist me very negative about the work that needed to be done in the car no help at all
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Vandergriff Toyota is cheating with customers. Dont go over there
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
The service advisor I am familiar with is no longer there, The new advisor had terrible customer service. The mechanic diagnosed that both catalyst converters needed to be replace. Vehicle was diagnosed at a different location and it came out to be the O2 sensor. I will never return to toyota Vandergriff or Arlington. I heard many complaints from this location in the past by several clients that no longer go there.
Business response:
we appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
my problem was unknown to your attendants i have made more than three trips the shop
Business response:
we appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
After the oils change, there was a pretty heavy oil leakage underneath, and I had to come again after 5 days to fix it.
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
I showed interest online about a specific car. Was called by a salesman and told that particular car was still available. When I got there, they brought out a didn't car. While similar, it was more expensive. When discussing monthly payments, I told them the max I could afford. They continued to waste my time by trying to get me to do a higher monthly payment. When one sales guy couldn't get me to budge. They sent another guy to try and charm and flirt more money out of me. Very disgusting!
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Should not have taken as long as it did around 3 hours. Not the best
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
To begin with, they have a credit card fee. No Toyota dealership Ive ever been to has this fee. When I took my truck in I had it nice and clean and when I went to get it the next day, it was all dirty. People dont greet you at all, you have to find things yourself.
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
The car radio began to randomly cut off and reboot. We took it in for warranty service. The radio was replaced twice and the problem persists. The technician said he could not reproduce the problem in the shop. We made a video of the problem occurring two times within a two minute period and provided it to the dealer. Still they cannot figure out why it is happening. They seem to have given up and we still have the problem.
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.