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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
after hours of waiting did not rotate tires had to drive off and return for them to rotatable tires after they said it was done.
Business response:
Customer service is our top priority, and we want to see if we can address your issue. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Long wait for service advisor. I was never told what was done through out the service and why i have to go back in 5k miles although intervals 10k. After being contacted from the service center days alter about the issue and told they are getting back with me they never emailed me back.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Not good at all had to take my car back 3× for the AC and they told me it's a Chrysler 300 and we work on Toyota's only and I bought the car from them each time they asked for more money and say it's something different than what I came back.
Business response:
Thank you for the feedback. We strive for transparency in our business dealings especially the service department. We only wish to make accurate diagnoses of the vehicle we inspect and we have our highly trained technicians who are sure to do so. We would like to gather more details of this situation as well as research our records, please contact Mike Book at mbook@vtaig.com to discuss the situation further.
A mistake was made by the finance director resulting in me being forced to return my 2019 Toyota Camry. I was informed that my credit would not be ran again and it was ran multiple times. I found it incredibly difficult to locate and speak to a manager regarding the situation. However, I was able to get a comparable vehicle but the overall experience was extremely negative.
Business response:
Thanks for the feedback, we strive ourselves on transparency and apologize if you feel you did not receive that. Unfortunately financial institutions are the ultimate final go-ahead for purchases and they can take a certain amount of time to respond back with the fulfillment of a loan. We want to address any comments/concerns, at your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
i was denied of the warranty and was sent to Ford for whatever i have to do on the car and while at Ford i paid for the servicing of the car please. is the where is the warranty that i was told that was on the car?
Business response:
Thanks for the feedback. If the warranty was through us we would've been happy to make those repairs. We want to gather more details of the situation, please contact Mike Book at mbook@vtaig.com to discuss further.
Very poor customer service. I had a scheduled appointment at 12:15 for a 30k mile service (oil change, tire rotation) this is an hours worth of work at the most. I didn't walk out of this establishment until 4:15pm. I sat there for 4 hours with no updates or given any inclination as to when my car would be done. Finally I walked up to the service area and at 3:30 I saw the car being put on the lift. It took them 45 min to do the service and naturally they charged me for an hours worth of work. DO NOT RECOMMEND.
Business response:
Thanks for the feedback. We apologize if we were not transparent in regards to your service work as we strive for honesty. We want to address your questions/concerns, please contact Mike Book at mbook@vtaig.com to discuss the situation further.
They would not change my oil cause the car did not have enough mileage but the months where excited plus they screwed up one of my highlander rims when doing the tire rotation now I got to go back and get a replacement
Business response:
Noel, we apologize if there was an error on our part for our vehicle. It sounds like we have found a solution for you but if you have any further questions about the situation, please contact Mike Book at mbook@vtaig.com. Thank you.
I waited 5 hours for an oil change and tire rotation. And they made me a liar. I didn't get locknuts from the last service, so I asked them to pick them up today. And after it was all over, I found out that the wheel lock was gone, and I complained to them. They removed all wheel locks and locknuts from my car. So when I protested, they told me to buy a new one because my car had never been there. I was shocked and just walked out. There was nothing more I could do.
Business response:
We take accusations of stealing are taken very seriously. We would like to gather all the details of this situation, Please contact Mike Book at mbook@vtaig.com at your earliest convenience.
Sat there for 2 hours and was told my car was fine. Drove it the hour home and the ac went out. Took it to Stewart Toyota and they found the leak in the AC system in 10 minutes and fixed it for me.
Business response:
Thanks for the feedback. We apologize if we missed a diagnosis on your vehicle. Please let us know what we can do to help or answer any questions/concerns. Please contact Mike Book at mbook@vtaig.com at your earliest convenience.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.