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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had my alignment done two days prior to my service at Vandergriff Toyota. It was perfect. I got a call from them when the oil change was done that said they performed a complementary alignment check and were very concerned about it being out of alignment. They offered to align it for $40 more than I paid two days previously at another shop. I told them it was just done and left. On the drive home my car now pulls to the right. I no longer trust this service center.
Not good. Last Friday 4/12/24 I paid for my 5000 mile service and I have nothing done, myengine light still on and oil change light turned on. Also September from 2023 I paid for a brake flush service, and the technician from your shop told me that I need the brakes flush. That means they didn't do it and charged me for it.
Dealership took 4 hours to perform an oil change and flash an update to my vehicle's computer. The next day I noticed a large oil stain on my driveway and oil residue on the engine cover indicating an oil spill during the refill process. Technician did not take time to clean up the spill resulting in oil on the driveway.
Over 2 hours for an oil change and at a cost of just under $100. Oh, and I did have an appointment for the oil change.
Business response:
Hi there, we're sorry to hear about your experience. We apologize for the extended wait time and higher cost than expected. We value your feedback and will use it to improve our service moving forward. Thank you for bringing this to our attention.
Service advisor was rude, service took longer than expected.
Business response:
We're disappointed to hear about your recent experience. We strive to provide excellent service and will address this issue with our team. Thank you for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The customer service was good, but the lack of detail was very poor. I came in for a oil change and after the service was done I paid for it and left. 5 minutes later the oil pan cover came off on I-20 freeway dragging the ground making the loudest nose I've ever heard in a car. I immediately took the car back to the dealership to get my car fixed, and it was fixed in a timely mater. Some may say this is not a big deal. I say its a lack of detail, complacency, rushing and poor quality control. It was oil pan this time who sa... read more
Business response:
Hi there, we appreciate your feedback and apologize for the inconvenience you experienced. We understand the importance of attention to detail and are continuously working to improve our quality control processes. Your concerns have been noted and will be addressed. Thank you for bringing this to our attention. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Very bad experience all the time
Business response:
I'm sorry to hear about your negative experience. We strive to provide the best service possible and would appreciate any specific feedback you have so we can improve. Thank you. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
About as bad an experience as one could imagine. I took the day off and drove 50 miles to Vandergriff to have a molding part and clip replaced. Two parts Vandergriff had already replaced once before, but clearly their first replacement was substandard causing me to have to return a second time. The two parts was ordered ahead of time, so it would be there when my appointment was scheduled. I arrived on time, waited over two hours in the waiting room before being paged. I went to Service and was told I'd have to make new appo... read more
Business response:
We apologize for the inconvenience you experienced during your recent visit. We strive to provide excellent service and are disappointed to hear about your negative experience. We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention.
I was not impressed with the pushy salesperson. We were not given the complete truth about the miles put on our new vehicle. If I were to buy another new vehicle, it would NOT be from Vandergriff. I would grade them a 0.25 if the scale would allow.
Business response:
We apologize for any negative experience you had with our salesperson. We strive for transparency and will address this internally. Your feedback is valuable, and we appreciate your honesty. Please let us know if there's anything else we can assist you with.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.