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Vasona Creek Healthcare Center
- Nursing home
- Los Gatos, CA
About this business
Location details
16412 Los Gatos Blvd, Los Gatos, CA, 95032, United States
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I was pleasantly surprised at the excellent care my Mother received at this nursing facility.. She went there for a two week rehab after heart surgery.. The nurses, the kitchen staff, rehab and management were all excellent.. I would highly recommend this facility
Quality of care.. attending to patients.. declutter rooms at least to two patients a room
Did you take the time to notice that most of those who give this location a positive review are family members and not the actual residents. As a resident I will agrée that as individuals the staff is made up many wonderful people who are very caring and possess an incredible amount of Patience! Especially when considering how overworked and underpaid they are. As a result there's a high turnover. My issues were with the administration and, or, administrative staff and their policies. I missed an appointment with my neuro... read more
Business response:
Thank you for sharing your thoughts, Mary. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (408) 356-2191.
went in to vasona with shattered knee.a week into I had new roommate moved in to make three beds in roo. This new manswhife told him how things are going to be. . Anyway the new guy had dimensia and body slammed himself on my lnewly constructed knee (he didn know where he was not his fault. Staff refused to look into more medication temp as well refused to bring me to hospital for X-rays. The following day my common sense told me this place must be abusing these elder people and listening to them. I found manager and let him... read more
They make it extremely difficult to access doctors to advocate for your loved one so they can progress and move on from there. If you have no choice but to place someone here, prepare to have to monitor their care closely. It is a zoo.
Business response:
Hi Maritess, I apologize for your negative experience. Our doctors are available 7 days a week. Please call us at 408-656-7497 so we can resolve your concern. Thank you.
I have requested copies of any documents that either of us signed, which authorized the additional 2 week stay from 4/16 to 4/30. Nothing has been forthcoming and the facility has stopped communicating with our advocate, who is providing assistance to get all the facts. The next step will be an attorney or the media. If we signed anything that authorized the stay, then we will have proof to pay the bill. Otherwise, they are not allowed to bill us. It seems to me they are trying to sweep this under the rug.
In fairness, the facility looked nice and clean. It also had a lot of activities. However, the patient rooms looked to have 2 or 3 patients per room. My father died at this skilled nursing facility during his recovery. He was stuck in a Covid patient room that was very small and shared with another patient. My father had cleared Covid about a week earlier and was waiting to be placed in a new room. But none of the regular patient rooms were available. We kept waiting for an opening. Sadly, he died in a cramped room with sto... read more
In fairness, the facility looked nice and clean. It also had a lot of activities. However, the patient rooms looked to have 2 or 3 patients per room. My father died at this skilled nursing facility during his recovery. He was stuck in a Covid patient room that was very small and shared with another patient. My father had cleared Covid about a week earlier and was waiting to be placed in a new room. But none of the regular patient rooms were available. We kept waiting for an opening. Sadly, he died in a cramped room with sto... read more
If I could give zero stars I would. The care my husband received was very good UNTIL: They didn't get authorization for another 2 weeks of care and Physical Therapy, didn't tell us, and kept him for an additional 2 weeks. Now they are trying to bill us saying that the insurance rejected the claim. That's not true. The insurance wants more information. They are refusing to provide it. They know keeping him without payment arrangement was not pursuant to the insurance but never told us or asked for our authorization. Our adv... read more
Frequently asked questions about Vasona Creek Healthcare Center
How is Vasona Creek Healthcare Center rated?
Vasona Creek Healthcare Center has a 3.7 star rating with 467 reviews.
When is Vasona Creek Healthcare Center open?
Vasona Creek Healthcare Center is open now. It is open 24/7.