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Violet Crown Austin
- Movie Theater
- Austin, TX
About this business
Location details
434 West 2nd St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I've only been there twice, and I love it. The seats in the front row are extremely comfy, with foot rests. The food is good, and the theater is a nice size. Maybe it's a tad to expensive to go to regularly, but it makes a great place for a special outing. I definitely recommend the Violet Crown for anyone looking for a new cinema.
My favorite place to see a movie. I always book the front row those chairs are so comfy. Just be aware if you book a handicapped seat in the front row you could be asked to move if they need it. The free parking here is the big perk for me. I can leave my house 15 minutes before the movie starts knowing I have an assigned seat and a place to park. I usually never eat here the food is way to expensive and not really that good, although the brussell sprouts are quite tasty. I do find it quite irritating that you have to bus yo... read more
Awful theater. No parking besides $30 garage. Air conditioner DOES NOT WORK. Ceiling leaks on your head while watching a movie. Disgusting. I wouldn't recommend this theater to a soul.
Business response:
Hi Rachel Thank yo for takingtime out to provide feedback on your most recentvisitto Violet Crown Austin. We apologize for the parking, air conditioning, and ceiling issues. Please contact us at vcaustin.help@violetcrown.com so we can address your concerns directly. Thank you
First, my son gave me a gift card from VC for $67 and the link doesn't work. I emailed the cinema twice and there has been no response in over a week. Second, we had a disappointing experience last Sunday night. The staff was overwhelmed, our food was average and late, the drink size was tiny. Even worse was the condition of the screening room. There was electrical tape holding some of the seats together, and our shoes stuck to the floor because it was so filthy. Will never return.
Business response:
Hi Wendi, Thank you for taking time out to provide us with feeback on your experience. That you experienced multiple issues which negatively impacted your overall view of our theater is quite disconcerting to hear and we truly apologize for falling short on each of the items listed. Please contact us at vcaustin.help@violetcrown.com, as we would love the opportunity to make this right
This was our first time trying Violet Crown and we won't be back. We bought a couple of tickets. One of the seats was missing the tray table and the cushion was wedged under the chair. A fellow customer moved over so we could have two working seats. They have food but you carry everything yourself. We ordered a pizza and they gave us a pager, but the pager never went off. We finally went to retrieve it and it was sitting on the counter in the lobby.
Business response:
Hi Kris We are sorry to hear your last visit did not meet expectations due to both a broken seat and pager issues. This is not the type of service we strive to give our guests and most certainly missed our standards. Please reach out via vaustin.help@violetcrown.com so we can make this right.
This was a very disappointing experience. I want to be clear that none of this was the fault of the staff we interacted with at Violet Crown--they were friendly and appeared to be doing their best, although they seemed understaffed. Unfortunately, almost every part of the experience was frustrating. We had technical issues with our tickets at the entrance, where they wouldn't scan to print, which delayed us before we even got inside. We then waited over 15 minutes in line to order drinks and food, causing us to miss the beg... read more
Business response:
We regret to hear this, Sarah. Ticket issues, long waits, and missed movie time are unacceptable. Please contact us at info@violetcrown.com to make this right.
I arrived 20 minutes before my movie and ordered nachos and a caesar salad. It took over 50 minutes to come out. It really ruined the whole beginning of the movie for me having to stand by the stairs trying to watch the movie while I was waiting for my food and wondering if they'd forgotten my order. Also, the theater next to us had a loud action movie playing and you could hear all the sounds and loud music reverberating through the walls, especially during the quiet sensitive parts of the drama I was trying to watch. Ove... read more
Business response:
Your concerns are noted. We apologize for the delay in service and the noise disturbance during your movie experience. Please feel free to reach out to us at (737) 688-0022 to discuss this further.
Great theater -- with a consistently horrible experience. Canceling tickets is a project unlike canceling tickets at any other theater. You are required to accept all of their cookies in order to get past their app and web pop-ups -- which you must do in order to be able to buy a ticket and which I believe is illegal. They send spam, even if you don't opt-in to it. Their management is unresponsive and MIA -- and even ignore emails sent to the email address on their website.
Very rude staff. They don't post their movie offerings until sometimes less than a week beforehand. Only update the website with offerings on Thursdays, and the manager refuses to even get on the phone when you call to ask about upcoming shows. I love the theater but won't return because of the rudeness of the staff, and their inability to get their act together to notify the public about what their upcoming shows are in a reasonable advance manner.
Frequently asked questions about Violet Crown Austin
How is Violet Crown Austin rated?
Violet Crown Austin has a 4.4 star rating with 1,177 reviews.
When is Violet Crown Austin open?
Violet Crown Austin is closed now. It will open at 10:00 a.m.