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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
CTI that does what it says on the tin. After going through the many CTI providers for cloud based systems we decided on New Voice Media - and we have not looked back! From an IT point-of-view the solution was very easy to install into our SF.com enviroment and re-creating and improving our exisiting call flows was very simple - we were set up with our complex routes during a single training session! The solution was also very easy to train to our teams and the buy-in was fantastic. The preparation support, implementation and... read more
Excellent CTI Works perfectly well in conjunction with Salesforce - with no noticeable degrade to performance of the CRM. Clear interface and reliable. Good support on the few occasions I have contacted the helpdesk.
NVM - CTI: Out of the box NVM's CTI delivers contact centre functionality out of the box - and it works first time.
Excellent As our business is growing along with our portfolio of services, the flexibility NVM gives us in terms of scaling up and adding functionality is second to none. NVM has helped us with our own cust sat scores, delivering a service that leaves a lasting impression with our staff and more importantly our valued clients.
Great tool Easy, powerful and fully integrated with SF. I've tried many CTI and this one is the best¡¡
NVM delivers I've implemented 3 different cloud based CTI systems over the last several years with poor results in each of my two prior experiences. New Voice Media is the first CTI system that lives up to the hype and delivers the result. We implemented the SFDC connector and are using the system for all of our telephony needs with excellent results. As a sales leader one of the most valuable features is that every call can be recorded and becomes an invaluable coaching tool to help a sales executive improve their skills.
Stunning cloud contact centre and service centre offering From a connectivity, flexible and reliable point of view, the New Voice Media contact world offering is second to none. The ability to dynamically route your customer calls based on sfdc data sets is compelling, they will even show you this in a live demo - that's a wow...an invaluable tool in the CRM mix if you're serious about improving your customer satisfaction.
Excellent cloud based telephony solution NVM are a fantastically innovative cloud based telephony provider with a personal and flexible approach. Highly recommended.
The Perfect Solution for SFDC We are thrilled with the flexibility, customisation, ease of integration and support provided by NVM and their CWFSF product. We use enterprise level SFDC, with a high volume of outbound calls and distributed agents and inbound numbers internationally. The customised reporting we were able to develop with Siobhan Davis and her team means we can stay focused on our business and have the real time information we need at hand to continually improve. As NVM continuously improve on the cloud and we g... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.