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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Experience VCC is a great platform to use, extremely user friendly. The addition of the analytics function has helped us gain additional insights in a really user friendly format. Along side this we have been able to use the data to support us with our resource planning decisions. Chris heads up a great team, shout out to Darren and Morgan who are amazing to work with, Vonage are by far my favourite external partner. Can wait to see you guys in our next QBR.
VCC VCC provides a great and user-friendly experience: an amazing product! Morgan is a super helpful CSM and I can always rely on her support.
Great Experience Santander Consumer Bank In Santander Nordics we had a very good experience working with Vonage. Really great features, especially the callback function, Dasboards & Contactpad (click to dial). We work with Damien Numan. He was really good to explain the functionalities and made sure that we were all comfortable with the system.
Business response:
Thank you Mehwish, so glad to hear of the great feedback for our product and our CS team.
Great Service The VCC platform is extremely user friendly and easy to use. Whenever I have an issue, I know I have the full support of our Vonage CSM Magda who always has time for me and my organisations needs. Always helpful and ready to jump on a call when needed with expertise knowledge. An amazing product to use with a really helpful team to go hand in hand.
Business response:
Hey Michael, long time no speak but glad Magda is looking after you! Great to have you as a champion for so long.
Great new functionalities Would definitely recommend this app to others! Really good functionalities. You are no longer dependent on others to switch on speak or change opening hours. Good overview with wallboards. Best of all, we had Damien from Vonage join us for the launch, so it went smoothly.
Business response:
Thanks for the feedback Serpil, thank you for your kind words for Damien also!
A very good system for a Call Center A good system but the make and break is in the support we get. Now having Damien onboard again, everything will be great.
Business response:
Thanks for the feedback Harald!
Fantastic Service Besides how amazing Vonage is as a product with it's host of functionality, user friendly layout, and regular updates, the entire support structure is fantastic. I regularly contact the Customer Support team for general queries and troubleshooting, to which the guys always provide quality answers/help with. And my Success Manager, Magda, is incredibly patient and quick to support when I need help understanding new or existing features. All round amazing product and people, and would absolutely recommend to ... read more
Business response:
Thanks for the feedback, Magda really is a star and we really value your partnership!
Best Experience - Damien Numan Damien Numan was part of our CTI launch across the Nordics. ( Denmark, Finland, Norway and Sweden). Did amazing work in teaching us how to use the new system and what it is capable of. Really patient and good at sharing best practice. He made sure we were all comfortable using the system. Has a lot of technical knowledge, which made the process even smoother. Really professional and forthcoming which gave us the best experience and successful launches. Love the callback function, Standard speak... read more
Seamless with Salesforce Vonage integrates seamlessly with Salesforce and its easy-to-use contact pad is a big hit with our contact centre agents. I would 100% recommend Vonage and we have had amazing support along the way from James McFarlane and James Doyle. Looking forward to what we can do together in the future..
Business response:
Thanks for the great feedback Stephen and long-term partnership! Always a pleasure working with your teams.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.