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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
VCC Implementation We recently went live with VCC and I am impressed with the level of flexibility the platform has to address our business needs. We had the pleasure of working with Joe Chapa on our implementation and I cannot praise him enough for his efforts during this project. Joe is extremely knowledgeable and constantly went over and above throughout the duration of the implementation to ensure a smooth transition and successful project launch. Thank you, Joe! We appreciate you!
Business response:
Thank you kindly Shelby :-) It certainly has been a great pleasure working with you guys and I look forward for more to come.
A perfect match for the CTI requirements Have used Vonage Contact Center for over 2 years now. A great application to have for all our Call Center requirements. Easily to learn and modify as per the need.
Excellent and great support at all time I had a great experience dealing with Vonage. They were always very helpful and provided great support and help whenever it was required. Mimosa supported me in creating bespoke reports in order to manage my Teams.
Excellent and flexible support at anytime Vonage, with a lot of patience, implemented a very efficient telephone system in our company. Solutions were found for almost all challenges. Based on experience, the implementation went smoothly and to the satisfaction of both colleagues, managers and customers. I recommend this phone system and would implement it again.
Excellent and detailed training on how to use the dashboard I had a really good and detailed training session on how to use the dashboard, thank you for all the support!
Using Vonage I like using Vonage as i can easily use the phone system at home or at work. I recommend this to everyone who needs a phone system.
Vonage Implementation - Mimosa Griffiths Vonage was implemented to provide full visibility and provide us with more detailed reporting. I can not praise Vonage and Mimosa Griffiths highly enough for support during go live with this project. The project success was greatly down to Mimosa Griffiths work and support
Vonage phone system implementation I had a pleasure working with Joe Chapa from Vonage during Topcon new phone system implementation. He is one of the best project managers that I have ever worked with. He was always on-time and very responsive. The new phone system were implemented smoothly and we went live on-time. So far we are happy with our new phone system.
Project went smooth We worked with Morgan Barclay and Kaser Chowdhary. The project was very structured, on time and well documented. Morgan and Kaser were very professional and even though we had very thight timelines, the implementation was flawless and the project was a succes.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.