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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Always available to assist The team at Vonage always very quick to offer guidance and assistance.
Always a pleasure to deal with Vonage Navigation of the Vonage platform is always easy and they continuously inform us of new features, allowing easy access to their pilots. The account team is brilliant, especially Tomasz Damjan. We wont ever let him leave our account!! He always tries his hardest to be available if we need him and his knowledge of the platform is amazing. Keep that man happy Vonage!
Fabulous service! I enjoy working with Vonage - they are responsive, knowledgeable and genuinely behave like an extension to our team. Tomasz Damjan is brilliant and he always pulls together a knowledgeable team, usually at short notice, to tackle the latest challenge we have for them!
Great tool with lots of features Been working with the solution for years, works well and when it doesn´t Vonage are quick to act.
Great Experience VCC is a great platform to use, extremely user friendly. The addition of the analytics function has helped us gain additional insights in a really user friendly format. Along side this we have been able to use the data to support us with our resource planning decisions. Chris heads up a great team, shout out to Darren and Morgan who are amazing to work with, Vonage are by far my favourite external partner. Can wait to see you guys in our next QBR.
VCC VCC provides a great and user-friendly experience: an amazing product! Morgan is a super helpful CSM and I can always rely on her support.
Great Experience Santander Consumer Bank In Santander Nordics we had a very good experience working with Vonage. Really great features, especially the callback function, Dasboards & Contactpad (click to dial). We work with Damien Numan. He was really good to explain the functionalities and made sure that we were all comfortable with the system.
Great Service The VCC platform is extremely user friendly and easy to use. Whenever I have an issue, I know I have the full support of our Vonage CSM Magda who always has time for me and my organisations needs. Always helpful and ready to jump on a call when needed with expertise knowledge. An amazing product to use with a really helpful team to go hand in hand.
Great new functionalities Would definitely recommend this app to others! Really good functionalities. You are no longer dependent on others to switch on speak or change opening hours. Good overview with wallboards. Best of all, we had Damien from Vonage join us for the launch, so it went smoothly.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,519 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.