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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Almost a decade We have been a Vonage customer for almost 10 years now benefiting from the seamless integration with Salesforce and an intuitive contact pad. Our customer recognition and call routing from this combined technology creates a strong CX differential enabling Golfbreaks to garner a continual flow of excellent customer reviews.
Business response:
Thank you for the feedback Steve, truly appreciated!
Joe Charpa an outstanding teacher Joe Chapra made all the difference in our Vonage integration project. An outstanding teacher, he knows his product and his field. Easy to approach and accessible. With Joe's help, I quickly learned how to make changes to the interface myself to optimize my customer experience on the spot. You should see my Architect or my Dasboards, wow! wow! wow! I hope to have the opportunity to work with Joe Chapra again in the future. From Montreal, Quebec, Canada Thanks :)
Business response:
Thank you for the kind words Yannick and I am glad you found our platform to be intuitive. It was a pleasure to work with you and the team!
It's very intuituive Using Vonage is very useful and intuituive. Setting it up takes just a few minutes, 100% recommended
Business response:
Thanks for the feedback Victor!
Easy to Use Configurable for our needs. Works seamlessly with our Service Cloud instance. Highly recommend
Business response:
Thank you for your feedback Olajide!
Great knowledge and support Joe was knowledgeable, easy to work with, and patient. He did an excellent job of reviewing our business need and helping us get where we needed to go. I also appreciated him taking the time to explain why we are doing something, as well as letting me be hands on.
Business response:
Thank you kindly Jared, I am very glad we were able to meet your needs.
Great support I enjoyed working with Joe Chapa during our project to implement Vonage for our customer service team! Joe was very helpful and provided clear direction every step of the way and was available when we needed!
Business response:
Thank you kindly Lindsay, it was excellent to work with you and the team!
Great collaboration It was a pleasure working with Joe Chapa on the project! His explanations about the product and implementation were very clear, he was there to resolve issues quickly and look for appropriate solutions and always keeping an eye on the planning to keep moving forward as planned.
Business response:
Thanks Yuri, & likewise it was a pleasure to work with you and the team. :-)
Neal Nayar - Brilliant! Not sure if you remember from the call we had together, our needs were quite complex, so the project did take longer than we had initially hoped but Neal has been brilliant from start to finish and I have no doubts that without Neal, this project would not have been a success. He is a real asset to your company and takes pride in his work, which unfortunately is a rarity these days!
Excellent Phone Intergration Our sales team absolutely loves the Vonage integration. Being able to have screen pops with incoming calls has been excellent. Our rep Joe C. was extremely helpful getting everything setup.
Business response:
Glad to hear it Dave & thank you for the kind words it was a pleasure working with you guys.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.