This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
A very good system for a Call Center A good system but the make and break is in the support we get. Now having Damien onboard again, everything will be great.
Business response:
Thanks for the feedback Harald!
Fantastic Service Besides how amazing Vonage is as a product with it's host of functionality, user friendly layout, and regular updates, the entire support structure is fantastic. I regularly contact the Customer Support team for general queries and troubleshooting, to which the guys always provide quality answers/help with. And my Success Manager, Magda, is incredibly patient and quick to support when I need help understanding new or existing features. All round amazing product and people, and would absolutely recommend to ... read more
Business response:
Thanks for the feedback, Magda really is a star and we really value your partnership!
Best Experience - Damien Numan Damien Numan was part of our CTI launch across the Nordics. ( Denmark, Finland, Norway and Sweden). Did amazing work in teaching us how to use the new system and what it is capable of. Really patient and good at sharing best practice. He made sure we were all comfortable using the system. Has a lot of technical knowledge, which made the process even smoother. Really professional and forthcoming which gave us the best experience and successful launches. Love the callback function, Standard speak... read more
Seamless with Salesforce Vonage integrates seamlessly with Salesforce and its easy-to-use contact pad is a big hit with our contact centre agents. I would 100% recommend Vonage and we have had amazing support along the way from James McFarlane and James Doyle. Looking forward to what we can do together in the future..
Business response:
Thanks for the great feedback Stephen and long-term partnership! Always a pleasure working with your teams.
Almost a decade We have been a Vonage customer for almost 10 years now benefiting from the seamless integration with Salesforce and an intuitive contact pad. Our customer recognition and call routing from this combined technology creates a strong CX differential enabling Golfbreaks to garner a continual flow of excellent customer reviews.
Business response:
Thank you for the feedback Steve, truly appreciated!
Joe Charpa an outstanding teacher Joe Chapra made all the difference in our Vonage integration project. An outstanding teacher, he knows his product and his field. Easy to approach and accessible. With Joe's help, I quickly learned how to make changes to the interface myself to optimize my customer experience on the spot. You should see my Architect or my Dasboards, wow! wow! wow! I hope to have the opportunity to work with Joe Chapra again in the future. From Montreal, Quebec, Canada Thanks :)
Business response:
Thank you for the kind words Yannick and I am glad you found our platform to be intuitive. It was a pleasure to work with you and the team!
It's very intuituive Using Vonage is very useful and intuituive. Setting it up takes just a few minutes, 100% recommended
Business response:
Thanks for the feedback Victor!
Easy to Use Configurable for our needs. Works seamlessly with our Service Cloud instance. Highly recommend
Business response:
Thank you for your feedback Olajide!
Great knowledge and support Joe was knowledgeable, easy to work with, and patient. He did an excellent job of reviewing our business need and helping us get where we needed to go. I also appreciated him taking the time to explain why we are doing something, as well as letting me be hands on.
Business response:
Thank you kindly Jared, I am very glad we were able to meet your needs.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.