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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Amazing tool, flexible and explicit data This is a fantastic opportunity to efficiently manage your contact center, access detailed call data, and generate flexible, informative reports all on a single page. With the ability to make and receive calls directly within Salesforce, teams can work more efficiently, eliminating the need to switch between application.
Perfect solution and support Vonage/Salesforce is the right solution for large corporations with various needs, it could cover intensive B2C call center, B2B sales support and Technical support line at the same time. And I always get professionalism and fast reaction from Vonage support team too. Thanks
Fantastic Partners Vonage solution has been game changing in our call center! Original implementation was delivered on time and within budgeted estimate. Ongoing support and partnership has been better than expected. They are knowledgeable and responsive.
Great tool Vonage has worked well for our Sales and Service teams, with a great set of features for management from dashboards to real time call monitoring. Our Vonage team of Dave and Tomasz have also been knowledgeable and helpful throughout our time working with them.
Vonage has been a game-changer for our Salesforce integration We ZF are incredibly grateful for the transformative power of Vonage's solutions on the Salesforce AppExchange. With their integration into Salesforce, we've witnessed a significant enhancement in our operational efficiency, customer engagement, and overall performance.
Excellent Service Overall Vonage offers a wide array of solutions for any and all scenarios possible. My experience has been nothing but pleasant both in using/configuring the system as well as dealing with the Vonage team whenever necessary.
Very happy with Vonage integrations and staff We had Vonage for almost two years now and so far it has worked perfectly! The integrations are useful and the company is hard at work creating new features while listening to customer feedback. The Vonage staff is also very helpful and the cooperation with them has been a pleasure
Business response:
Thank you for your kind words Jesse
Great Tool & experience Been using VCC for 5 years and my team even longer. Very user friendly, great features like the voice recognition and scripting. The interface is very simple. The team have also been great tp work with and always on hand if you need them.
Business response:
Thanks Jesse, great feedback!
Great Tool Big fan of Vonage for our sales teams. Allows for simple salesforce integration, building complex IVRs, and voice recognition to help with coaching - highly recommended
Business response:
Thanks for your feedback Finn!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.