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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
A great contact centre solution We wanted to take our time in replacing our contact centre platform, but in the end it was an easy decision to choose Vonage. The sales process was simple and non-aggressive (which isn't always the case) and we felt supported and important throughout implementation. Our support team of Jess and Morgan are attentive and flexible whilst our tickets are dealt with effectively. We really like the options of the product. The flexibility to add elements that increase the visibility and effectiveness... read more
Good integration with Salesforce The integration with Salesforce is good and the functionalities are getting better and better. The collaboration with Tomasz Damjan is of great added value
Best solution for Contact Centers Vonage is the best solution I've seen to implement your Contact Center. It is easy to use, and very friendly when building your Interaction Flows. I think is the best tool to integrate your interactions with Salesforce. Easy, quick, flexible and very reliable. They are moving fast to be number 1 solution for Salesforce Service Cloud.
Great tool for various call center needs Vonage works well for our company serving multiple markets. Salesforce integration is seamless and any issues are quickly ironed out with support of the Vonage team. Tomasz is of great support to us, and very eager to help leverage the tool
Right tool for your Telephony integration with Salesforce Vonage easily integrates with your Salesforce platform, and provide really good level of functionalities and easy interface for end users. Vonage keeps adding new valuable improvements.
Great Partners While discussing with the management team, I see the real interest of being customer focused while also helping the company achieve what is needed/desired. I look forward to all the mentioned upcoming possibilities in the system that will not only help have our customers more satisfied but also a more streamlined process to enhance effectivity.
Great and Professional company I work closely with Tomasz Damjan my Senior Customer Success Manager and I could not want for more. he is always extremely professional, helpful and extremely knowledgeable. Its a pleasure to work with him
Amazing tool, flexible and explicit data This is a fantastic opportunity to efficiently manage your contact center, access detailed call data, and generate flexible, informative reports all on a single page. With the ability to make and receive calls directly within Salesforce, teams can work more efficiently, eliminating the need to switch between application.
Perfect solution and support Vonage/Salesforce is the right solution for large corporations with various needs, it could cover intensive B2C call center, B2B sales support and Technical support line at the same time. And I always get professionalism and fast reaction from Vonage support team too. Thanks
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.