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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great support I enjoyed working with Joe Chapa during our project to implement Vonage for our customer service team! Joe was very helpful and provided clear direction every step of the way and was available when we needed!
Business response:
Thank you kindly Lindsay, it was excellent to work with you and the team!
Great collaboration It was a pleasure working with Joe Chapa on the project! His explanations about the product and implementation were very clear, he was there to resolve issues quickly and look for appropriate solutions and always keeping an eye on the planning to keep moving forward as planned.
Business response:
Thanks Yuri, & likewise it was a pleasure to work with you and the team. :-)
Neal Nayar - Brilliant! Not sure if you remember from the call we had together, our needs were quite complex, so the project did take longer than we had initially hoped but Neal has been brilliant from start to finish and I have no doubts that without Neal, this project would not have been a success. He is a real asset to your company and takes pride in his work, which unfortunately is a rarity these days!
Excellent Phone Intergration Our sales team absolutely loves the Vonage integration. Being able to have screen pops with incoming calls has been excellent. Our rep Joe C. was extremely helpful getting everything setup.
Business response:
Glad to hear it Dave & thank you for the kind words it was a pleasure working with you guys.
Vonage + Salesforce roll out Prénatal We would like to express our appreciation for the excellent support we received from Vonage in implementing our new, Salesforce integrated, customer contact center. We are highly satisfied with the professional approach, expertise, and support provided by Vonage throughout the implementation process. Their contribution has been invaluable in enhancing our customer service operations. Thank you; Elliott, Eve, Alin and Craig! Working with you has been a pleasure.
Business response:
Thank you Desley, it has also been a pleasure working with such a great team at Prénatal!
Outstanding solution for business communication needs. Vonage has proven itself to be an outstanding solution for our business communication needs, and I can confidently give it a well-deserved 5-star rating. The integration with Salesforce is seamless, allowing our team to work efficiently and provide top-notch customer service. With Vonage, we can now track customer interactions, manage cases, and access crucial data in real-time, which has greatly improved our overall service performance. The system is incredibly user-fri... read more
Business response:
That is excellent to hear David, thank you!
Advanced Reporting and Statistics We recently installed Vonage Advanced Reporting and Statistics. Joe Chapa guided us through both our sandbox & production installation and configuration. He was very responsive, accommodated our schedule, and did everything he could to ensure we had a successful implementation. Excellent support.
Business response:
Thanks Mike, it was a pleasure to work with you and the team.
Vonage successfully implemented across Nordics We just finished implementing Vonage across the Nordics (Denmark, Norway, Sweden & Finland). The support and professionalism shown by the Vonage team has been absolutely immaculate. Whenever we had issues, they took it seriously and followed up quickly and brought us solutions of quality. I would like to extend an extra thanks to the people at Vonage who have helped us tremendously throughout this process. Neha Gupta, Kaser Chowdhary, Craig Littlefield & of course Damien Numan. ... read more
Reliable solution, Great implementation - Great help by Damien Numan I recently started using Vonage Open CTI for my business, and I am thoroughly impressed with the reliability of the platform. The integration with Salesforce has been seamless, and I have not experienced any downtime or connectivity issues. Additionally, the professional services provided by Damien Numan were exceptional. He was incredibly helpful throughout the project and was quick to respond to any questions I had.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.