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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Keeps getting better! Long time user, 6 years, of VCC and the product keeps getting better. The stability, features, and ease of use continues to improve with each release. A product alone will not suffice if you don’t have proper service support. This is another way that Vonage stands out. The level of engagement from our account and customer support manager is best in class. I’ve also had nothing but positive experiences working with the managed services team.
Business response:
Thanks for the feedback Kim. 6-years, that deserves a celebration!
Realible and easy to integrate Building SCV and OpenCTI solutions with Vonage and Salesforce is a breeze. Vonage's growing philosophy is to be the number ONE CTI provider for Salesforce, and you can feel it when implementing your solution.
The best Contact Center solution if you are using Salesforce We have been implementing VCC at several customers since 4 years now, and we also use it internally for Sales (outbound calling) and Support. The integration to Salesforce is the smoothest I've seen among different Contact Center solutions, and a typical implementation project is measured in literally a few weeks. Also the collaboration with the CSMs like Tomasz Damjan is great, and they always go the extra mile for their customers.
Easy integration with Salesforce, Fantastic support If you're using Salesforce, I'm recommended this app for the telephony piece. It's super-easy integration and you got full track of everything. Our Success Manager, James Doyle is very supportive and reliable.
Business response:
Thanks Note, is always a pleasure working with you and the team at Hotelbeds, look forward to our continued collaboration as we strive to bring value and success to your business.
Really good integration with Salesforce Great support!! You can feel that the Vonage team has a great knowledge of Salesforce and are always willing to help.
Business response:
Thanks for the feedback Nathaniel. Great to see!
Long term engagement We have been using VCC for several years now and have been part major changes of the product. We have had times of limited but also larger improvements of the product. With New Voice Media, then Vonage then Ericsson, who wants to grow and deliver globally, there will always be challenges, cause the surrounding also changes. The team behind VCC is always eager to help find solutions, that can help us and their business. Thanks for that!
Business response:
Thanks for the great feedback Torben, really appreciate this. Of course, please schedule a meeting with my self through Tomasz if you would like to provide more feedback.
Fully integrated Vonage / Salesforce solution with professional and agile customer service User friendly tool, seamlessly integrated with Salesforce AND with a great team in the back ground if you need changes implemented. James was excellent with setting up new numbers and routings. The support for a system is as important as its features. You get both with Vonage.
Business response:
Hi Stefanie, thanks for your feedback and especially appreciate hearing feedback from James in my team!
Working with Brayden Halliday from the Vonage team made implementation simple Braydon has been an absolute professional in helping my company navigate and successfully implement Vonage Contact Center. I can’t speak highly enough about Brayden’s ability to consume our ideas and build custom solutions. His knowledge level of the VCC and salesforce platforms are unmatched. Brayden has worked hard to build relationship with the RC and is regarded as part of the team. Braydon has been flexible to our timelines and made great use ... read more
Business response:
Thank you Jason. I loved working with you and team excited to work together again.
Great product and Amazing Service We have been using Vonage for several years and the functions of their product fit what we are looking to do. Working with our Support team has been nothing short of incredible. Our Rep is responsive and helps us dig into whatever we face and helps us get to where we want to go.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.