This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Smoothest transition ever We replaced our historic and outdated phone-system by Vonage 2 weeks ago. During the design, development and rollout phase, the assigned project team of Damien Numan and Kaser Chowdhary were absolutely amazing. They understood our needs perfectly, implemented the quite advanced features we wanted with great creativity and have been supportive all along. Rollout was at night after closing hours - it was a challenging but very well prepared and organized transition. Post go-live support is also great:... read more
Reliable and efficient cloud communications solution + Damien Numan I am delighted to share my experience with Vonage, a company that provides cloud communications services, and in particular, with Damien, who played a pivotal role in the smooth rollout of their services. From the very beginning of the process, Damien was involved in every step, starting with the design phase. He took the time to understand our needs and requirements and provided valuable insights and suggestions to ensure that the solution we ended up with ... read more
Damien Numan He’s been really helpful with getting our new Payment IVR set up, provided clear updates and been proactive with fixing an issue that cropped up on the new IVR. He also got a new report set up under Analytics for us and gave a details breakdown on it all (Which saved me a bit of a job). Honestly couldn’t fault him and he was a pleasure to speak to.
Phone System Migration to Vonage Two words - Roosevelt Civil I've participated in many phone provisioning and migration projects. Most of the time they are painful, tedious, and are accompanied by tons of user complaints. With Roosevelt at the helm, the project was relatively painless and successful. It completed on time and in an organized manner. Mr. Civil is an amazing engineer that not only understands technology, but also understands how call centers operate and how to match solutions to business needs. 10/10 I would wo... read more
PCI Pal, IVR Agent Assist Project Joe Chapa was extremely helpful throughout the entirety of the project. He was very resourceful when needed to help guide our agent assist model for PCI compliance to Royal Canin. Joe always went the extra mile to make sure we hit our marks and everything was completed even through some hiccups along the way. We owe a lot to Joe and Vonage on this project. Thank you so much.
Vonage Great product and a very friendly team.
Pay-by-IVR, Joe Chapa -- Highly Recommend I had the pleasure of working with Joe Chapa from Vonage's PS team, building out pay-by-ivr functionality in our existing VCC instance. Joe took his time to figure out our existing build, working with us to craft a holistic solution that exceeded our business requirements. Joe is professional, kind, intelligent, and has a high give-a-bleep factor that made the engagement a great experience for everyone involved. I can only hope we get paired up with Joe on our next PS opportunity.
Great solution This is an overall great solution. It's very flexible in terms of what you can achieve with it.
CTI designed to work well in Salesforce We have switched to Vonage over 10 months ago and it has been a gamechanger in some many aspects. It allowed us to steamline support and sales processes. A control freak dream when it comes to productivity reporting and data available ;) The implementation itself takes a while though - be prepared to dedicate significant resources on your end. Come well prepared to design sessions and you'll be happy with the outcome. 5/5
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.