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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Great tool Vonage has worked well for our Sales and Service teams, with a great set of features for management from dashboards to real time call monitoring. Our Vonage team of Dave and Tomasz have also been knowledgeable and helpful throughout our time working with them.
Vonage has been a game-changer for our Salesforce integration We ZF are incredibly grateful for the transformative power of Vonage's solutions on the Salesforce AppExchange. With their integration into Salesforce, we've witnessed a significant enhancement in our operational efficiency, customer engagement, and overall performance.
Excellent Service Overall Vonage offers a wide array of solutions for any and all scenarios possible. My experience has been nothing but pleasant both in using/configuring the system as well as dealing with the Vonage team whenever necessary.
Very happy with Vonage integrations and staff We had Vonage for almost two years now and so far it has worked perfectly! The integrations are useful and the company is hard at work creating new features while listening to customer feedback. The Vonage staff is also very helpful and the cooperation with them has been a pleasure
Business response:
Thank you for your kind words Jesse
Great Tool & experience Been using VCC for 5 years and my team even longer. Very user friendly, great features like the voice recognition and scripting. The interface is very simple. The team have also been great tp work with and always on hand if you need them.
Business response:
Thanks Jesse, great feedback!
Great Tool Big fan of Vonage for our sales teams. Allows for simple salesforce integration, building complex IVRs, and voice recognition to help with coaching - highly recommended
Business response:
Thanks for your feedback Finn!
Keeps getting better! Long time user, 6 years, of VCC and the product keeps getting better. The stability, features, and ease of use continues to improve with each release. A product alone will not suffice if you don’t have proper service support. This is another way that Vonage stands out. The level of engagement from our account and customer support manager is best in class. I’ve also had nothing but positive experiences working with the managed services team.
Business response:
Thanks for the feedback Kim. 6-years, that deserves a celebration!
Realible and easy to integrate Building SCV and OpenCTI solutions with Vonage and Salesforce is a breeze. Vonage's growing philosophy is to be the number ONE CTI provider for Salesforce, and you can feel it when implementing your solution.
The best Contact Center solution if you are using Salesforce We have been implementing VCC at several customers since 4 years now, and we also use it internally for Sales (outbound calling) and Support. The integration to Salesforce is the smoothest I've seen among different Contact Center solutions, and a typical implementation project is measured in literally a few weeks. Also the collaboration with the CSMs like Tomasz Damjan is great, and they always go the extra mile for their customers.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,525 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.