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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great experience from start to finish Our old phone system was due to be replaced. We reached out to a few different providers to see what they had to offer. Vonage by far was the best option for our VBC and VCC needs and the integration they have with Salesforce was a major selling point. We planned our rollout in two phase, with the VBC going first. There was some headaches at first (not due to Vonage but our other carrier), but once we got past these the rest of the VBC was smooth sailing. We then moved over to the VCC si... read more
Business response:
Thank you Chad, it was a pleasure to work with you and the team.
Excellent service from Vonage! Having used Vonage previously, I was really pleased that our company chose to implement Vonage to cater for our telephony needs, and love how the product can be customised to suit each organisation's objectives. I'm particularly impressed with the ability to launch a Vonage Meeting with a caller directly from the ContactPad. Special thanks must go to Kaser for his project management expertise, and also Lauren / Tim who were incredibly responsive in supporting us with enablement.
Great experience overall Easy to use, amazing team - specially want to call out Kaser, Victoria and Martin for being exceptional!!
New Vonage Customer I work in the ICT Support team of a local authority in London, and we recently procured both the VBC and VCC systems to meet our telephony needs. We had the pleasure of having Kaser Chowdhary as our Project Manager and I honestly do not think we would have gotten anywhere near project completion if it wasn't for his dedication, constant help and support. We probably contacted Kaser a million times throughout the project and not only was he always very quick to respond, but also very helpful. Vonage are ve... read more
No Brainer Having implemented the VBC and VCC solution in a past life, it was a no brainer to select Vonage as our preferred CTI solution for the organisation I now work for. The buying process was super easy and efficient and I was pleased the see how the VCC product had developed. Big shout out to Victoria, Kaser, Martin, David S and Katie for their help and support in getting us to this stage. I am very excited to see how Vonage can further enhance our customer experience for our Sales and Support functions.
Jose (Joe) Chapa VCC Professional Services Consultant 10 star review I had the pleasure of working with Joe Chapa from Vonage on a global VCC (Vonage Contact Center) deployment recently. He is the epitome of the perfect consultant- professional, personable, patient, extremely knowledgeable, hard-working, reliable, pleasant, timely- everything you would want from the person who transforms the most important part of your business from mediocre to a world-class experience. It is so rare to find such an outstanding individual in... read more
Vonage review Did use Vonage to call some customers and it worked perfectly; good call quality and smooth process
Vonage Working well so far.
Good first impressions Working pretty seamlessly for implementation & first couple of calls. Set up was also very easy.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.