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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent Call Center solutions tool Vonage offers excellent and stable services for call center operations as our organization has been using it for around 3 years. Both the tool itself and support from technical teams / CSMs are excellent.
Great Product, Great Features and Fantastic Support Our company has been using Vonage Contact Center for about 6 years now and the product features, reliability and support services are second to none. Every time we think of new ideas and strategies to help improve our business processes, Vonage always finds a way to make it happen. Looking forward to many more years of working together.
The Vonage Team, specifically Katelyn and Yama, are next level This team is committed to driving innovation at a pace that is unprecedented. Katelyn Brierly is always on top of it and assists in moving the needle in all aspects of our business. Very thankful for this collaborative partnership, look forward to all we will build together.
Vonage App is ready to go Easy package to install in our Salesforce Service Cloud ORG, we benefit from the full integration and the ease of having this integration as point and click configurations. Also giving us the possibility of customizing further when needed.
Nice tool and with lots of features We are so happy to have this tool with lots of features. Special Thanks to Tom which is always available to assist.
Business response:
Thank for your feedback Atul, glad Tomasz is supporting you!
Always available to assist The team at Vonage always very quick to offer guidance and assistance.
Business response:
Hi Paul, thank you for your feedback here. So good to hear we are offering guidance and assistance where needed!
Always a pleasure to deal with Vonage Navigation of the Vonage platform is always easy and they continuously inform us of new features, allowing easy access to their pilots. The account team is brilliant, especially Tomasz Damjan. We wont ever let him leave our account!! He always tries his hardest to be available if we need him and his knowledge of the platform is amazing. Keep that man happy Vonage!
Business response:
Thanks for the feedback Chris, love this feedback and we will do everything to ensure he stays on your account!
Fabulous service! I enjoy working with Vonage - they are responsive, knowledgeable and genuinely behave like an extension to our team. Tomasz Damjan is brilliant and he always pulls together a knowledgeable team, usually at short notice, to tackle the latest challenge we have for them!
Business response:
Thanks Sam, really appreciate this! Tomasz is an amazing CSM, so glad you are having this experience!
Great tool with lots of features Been working with the solution for years, works well and when it doesn´t Vonage are quick to act.
Business response:
Thank you Kim for your feedback, great to hear we are supporting you!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.