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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Setting up NVM Few issues but they did stay in touch on resolving these quickly, although the resolution was a bit rushed due to time pressures. The knowledge bank was pointed out to me as a good resource, I've used it a couple of times but it was more valuable completing step by step set up processes, a lot of the helpful features were easy to discover and use by yourself once they'd been pointed out to you. Tim was great at demonstrating the process set up throughout.
NVM James Doyle has been fantastic in helping our support team adopt the best on NVM and it has changed the way we work on a day to day basis. I look forward to continue working with him to see what else can be improved as he makes it so easy! He has a wealth of knowledge and is always able to answer any questions we have,
Great platform and support I would highly recommend the platform and the support and communication from the account team is top-drawer.
New Voice Media has been transformational to our business New Voice Media has transformed our call center options, enabled us to serve our customers better, and lead to lower call wait times for our customers. James at NVM has been really helpful and is a credit to the company.
Excellent App Excellent App
NVM Having NVM integrated with Salesforce on one platform allows for easily accessible data in order to effectively performance manage and analyse both real time and historically. Some features of NVM are a key fit for our business when calling globally. Through our experience James has always been hands on, knowledgeable and keen to support in new initiatives.
Easy to install, setup and maintain We've been using Contact World for 5 years now. The implementation was quick and easy, support is good, and our Account mgr is excellent. The product is easy to configure and use, it's Salesforce native (which makes a big difference) and the company are quite open about their roadmap and happy to work together with their customers. Highly recommended.
NVM James has really helped us over the years always goes out of the way and has great product knowledge.
NVM Support I have worked closely with James (our CSM) over the past 2 years and have had a huge amount of support and guidance from James. This has helped increase my understanding and knowledge of NVM and James has also supported us in making keys changes to our call plans. I have used the Chat help function on a number of occasions and found all of the team really helpful in trouble shooting and resolving issues. I look forward to working with James and the NVM team in the future to implement new tools and functions.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,477 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.