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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Service Mark Bladwin has been really good to work with on our IVR service. We have been using NVM for the past 5 years. NVM provide a good contact centre solution. Overall the team is great to work with.
NVM Intergration Easy to use, real time reports for checking agent status is invaluable.
Call Listening easy to locate calls, easy access to monitoring calls. Real time supervisor monitoring has been a game changer
call centre phone system Good general call quality, speedy reaction time from system.
Great System! Very easy to use and straight forward i really like the fact is easy and simple to use :)
Great phone system Use system for work everyday, does not fail. Very easy and simple to use.
Great System NVM is a great system to work on, easy to use, has good features like screen pops which are very useful when working in busy environments, easy to navigate around, and a lot more!! would recommend it to anyone who works in busy environments! great asset to have!
Amazing - Easy to use and very flexible - Call quality is excellent
New Phone System Easy to use and it brings up the customer's name as they phone through.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.