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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM very good and reliable system , great people to work with too .
Game Changer New Voice Media has revolutionised how we interact with customers. It's easy to use, gives fantastic reporting and it's SF integration is amazing. We can now pull dial lists to prioritise which customers we call and when very quickly. The MI it provides on user activity is also fantastic. Moreover, their support team are super friendly and really helpful and the Community Hub they've created has loads of great content. If you're a telephony based business I would thoroughly recommend NVM!!
Best Telephony System for Salesforce My team has used and vetted over 10 different telephony platforms over the years. I must say that NVM (Vonage) and been by far the best. Just like Salesforce, they are always coming out with new features to stay on top of the market. Aside from the tech, our account managers have also been great to work with.
Good product, good service! New Voice Media is a good product with many features which are useful for a business such as ours. Support team and helpful and quick to respond to queries.
Great Telephony Platform NVM is a great telephony platform that integrates smoothly with Salesforce and is continuously making enhancements. The NVM Team is also great to work with!
New Voice Media Implementation There are a lot of options for telephony systems in the contact center universe nowadays! As we were looking for scalable solutions that would grow with our expanding company, and that played well with Salesforce and our other tools, New Voice Media became our choice. The implementation process was smooth, and our implementation manager Jake Singleton proved to be both responsive and highly knowledgeable about Salesforce, the NVM platform, and even our new WFM platform. Jake was great to work w... read more
NewVoice Media NewVoice Media was presented to our company as a new telephone service , Jake Singleton came in with all the visual and written material that was so self explained to make it so simple to use the service , which made it so less stressful with introducing a new system , seeing that a total different way of making calls .. He was so professional and helpful .. Keep up the awesome work in teaching others of good works . Joyce -Thank You In Advance
NVM SalesForce Integration Seamless and user friendly from a user experience. Good support by our partners at NVM. Only suggestion would be for our partners to be more proactive in highlighting what additional features within their portfolio would help us in enhance customer experience.
Full CTI Implementation (CTI, IVR, ACD) in use for several years. Feature rich, flexible and scalable telephony suite garnished with outstanding support. Constantly improving and upgrading the product and attending to customers' needs with a personal touch.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.