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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Amazing - Easy to use and very flexible - Call quality is excellent
New Phone System Easy to use and it brings up the customer's name as they phone through.
Impressed Admin Seamless integration, top service and top people. Always available for support with quick turnarounds
Great cloud telephony system NVM is a really really good cloud telephony system with lots of features and ability to build very detailed call flows. Call flows are fairly simple to build and if you need a more complicated Salesforce data referencing NVM team are always on hand to help. The system helps us so much especially since we have a very high number of traveling users. It gives us lots of great data to report on and is also easily scalable so helped with our growth too.
Successful Long Term Partner New Voice Media has been part of our growth journey for over five years. They've been instrumental in helping us support the largest POS customer base in the UK and assisting with a fast paced inbound sales environment. James Doyle and the CS team have been extremely helpful in our journey, he's regularly in contact to discuss existing implementation and new products that he believes will improve our business. They have taken the time to understand our objectives and consistently work with us on ... read more
NVM Integration Good call quality Real time data is up to date Easy to get hold of SME's when assistance required.
Good system The system is very reliable and the line is always clear
NVM very good and reliable system , great people to work with too .
Game Changer New Voice Media has revolutionised how we interact with customers. It's easy to use, gives fantastic reporting and it's SF integration is amazing. We can now pull dial lists to prioritise which customers we call and when very quickly. The MI it provides on user activity is also fantastic. Moreover, their support team are super friendly and really helpful and the Community Hub they've created has loads of great content. If you're a telephony based business I would thoroughly recommend NVM!!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.