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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
My favorite tool We have just switched to NVM but it's better than the previous one as the following: 1.It's linked to Salesforce so it's easy to log/in and out. 2.I can make call quickly. 3.I can click to change the status without delay. 4.The connection is good. The line hasn't been breaking since I used it. and also the training staff are the best since they can answer any questions and are willing to help us.
Easy App The app makes my work easily. The network connection is stable.
NVM SURVEY very convinient to used :)
NVM Review I have been using NVM for few day ago. It's easy to use than Dialoga.
Excellent tool! Much better for us! Excellent tool, Good and stable signal, user-friendly, faster and reliable. We can reach some numbers in which we can't call from the old one.
Great for WebRTC calls We've been using NVM for going on two years now, and have had a very pleasant experience along the way. They have always been quick to answer any questions/solve any problems that arise. Platfrom integration with Salesforce is excellent and continues to be easy to use and intuitive after all this time. The phone panel is easy to understand for the agents and allows them to switch status when needed. Overall, highly recommend the platform to anyone burned by past telephony solutions.
NVM review NVM is easy to use, even though at first its a little bit confusing. The whisper before the call is also clear. We are also looking forward if there's a chance that we agents can see our own skill set like our previous soft phone.
Great with Salesforce! We've been a customer for over 4 years, and at the time of implementation, it was the only solution that fit our business phone system needs with our sales and support team. Fast forward to today, they continue to make improvements to their platform and always check in with us to make sure our needs and concerns are addressed. It's very easy once everything is set up to scale and grow with NVM. I look forward to the upcoming platform improvements with NVM and Vonage and working with our team there to b... read more
Excellent product, well worth investing time in We've been live with NVM for around 15 months. The product is excellent; feature-rich and relatively easy to get to grips with. We had a slightly rocky start in terms of support, but NVM have really delivered on their commitment to making the relationship work, listening to our concerns and acting upon them, and their obvious dedication to building a close business relationship that helps us achieve our goals is first class. Mike McCahon RSPCA
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.