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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
One of the best CTI/Contact Centre apps out there Powerful Salesforce integration offering case creation, rich reporting capabilities and intuitive agent interface among other things. NVM is very easy to deploy and has a great team of professionals ready to help out any time. The backend is currently being revamped to help supervisors and call plan architects do their job even more efficiently.
Excellent app Very easy to use. Fast and user-friendly interface. Makes our work easier.
Great service estoy encantada con el servicio, es super facil de usar y estan muy pendiente de explicarnos las actualizaciones
Awesome NVM makes me happier than the old system. The voice is much clearer and especially, I do not need to go the other phone to call out for some countries which the old one doesn’t work. Because NVM works so well with all countries.
Easy and Useful I am really glad with this new tool. The connection and the quality during the calls is quite good. The feature I like the most so far, is the option to manage my hold time at my convenience. Also the Login process it is super fast and easy. Finally, to remark I do like the fact I can easily alternate between two phone calls without concerning myself I might accidentally disconnect one of them. Thanks!
My favorite tool We have just switched to NVM but it's better than the previous one as the following: 1.It's linked to Salesforce so it's easy to log/in and out. 2.I can make call quickly. 3.I can click to change the status without delay. 4.The connection is good. The line hasn't been breaking since I used it. and also the training staff are the best since they can answer any questions and are willing to help us.
Easy App The app makes my work easily. The network connection is stable.
NVM SURVEY very convinient to used :)
NVM Review I have been using NVM for few day ago. It's easy to use than Dialoga.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.