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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM EXPERIENCE Honestly, compare to previous tool that we have this is more convenient , easy to use. Regarding the quality of the calls its very clear and smooth, if we encounter a downside from the toll , 100 percent we will have a feed back and we know that it will be fixed quickly as quick as the action when we are encountering errors on our first day live. Great Tool..!!!
Really Helping our Business Our Company has been using NVM for several years now and we are very pleased regarding its integration with Salesforce. Moreover, the tool is really straightforward; I would definitely recommend this app to other companies.
A partnership and essential integration for your CRM We have been partnered with NVM for 5 years now. We have grown from a relatively new start up business to a mature enterprise entity, that's now advancing globally. NVM have helped structure our customer experience from the beginning and as we have now grown exponentially more in the last 2 years, our relationship has also grown. The data from our call centre to our CRM has become increasingly important and the NVM tools available to their customers are incredibly useful. ... read more
works ! This software simply works. And that is the best compliment one can get if it comes from an organization where customer contact is an essential instrument. Also, when something occasionally does go wrong, the support service provided is excellent.
First day use HOTEL BEDS Lovely
A perfect fit We have been using NVM for over 5 years and we couldn't live without it. We are large multi billion pound company who depend on NVM and Salesforce to run multiple call centres and other offices. We have worked closely with the team at NVM to create a complex bespoke solution. We have a great relationship with our account manager and customer success manager and we 100% believe that NVM are interested in our success. NVM are a key strategic partner for us and we look forward to taking advantage of all the great ... read more
Hotel Beds Go Live As per verification reviewed I could see that It works really well, I can even hear better.
Hotel Beds Go Live WebRTC works great
Hotel Beds and NVM Works great and simple to use
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.