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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Easiest integration I've ever done We've used NVM (now Vonage) for over 4 years. In that time I've had to devote almost zero effort to managing their Salesforce integration. That's the best praise an admin can give.
Works Great with Salesforce Integration I have been using NewVoiceMedia in conjunction with Salesforce Service Cloud for a few years now and it has been easy to use, easy to program, and works great to run reports to drive efficiency. The success managers are extremely pleasant and work diligently with you to ensure your system is running as intended. I would recommend this product for Customer Service centers and Inside Sales!
pat its great that it brings up the account and its very fast
amazing v good
Excellent platform - meets and exceeds our complex business needs NVM has been a staple tool for us over the last few years, it handles all of our complex requirements. NVM's account and technical support is amazing, whenever have new requirements come in they are always there to help quickly and efficiently. If you think you need it, they probably have it. A special shout-out to the two Chris's who have made working with NVM an absolute breeze.
First Time User Found the app very easy to navigate. User friendly. Perfect for people like myself who are not technically minded.
Just Eat Easy set up, very easy to use, makes life alot easier.
Great Support Good quality product which is still developed. They have a good stuff like detailed reports, full, configuration, good looking dashboards. Their main power is great Support! video trainings, helpful chat sessions.
New Voice Media Quick and easy to use
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.