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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Dedicated to Customer Success I don't have enough good things to say about NVM's Customer Success team. They have made our successful use of their product a priority, and I appreciate their level of commitment and willingness to go the extra mile.
Great Salesforce integration We started with NVM when we made a move to leave our on-premises solution for WebRTC. Professional Services assisted us from the beginning, together we re-designed the call plans based on our needs, by allowing us to take full advantage of the information we have in our Salesforce environment to better serve our customers. They assisted with testing our site readiness and training key fellows as well. The Salesforce App is easy to use. We placed it in the SF console. The integration allows agents... read more
Effective and Powerful NVM provides a powerful tool for our contact centre, allowing our staff to effectively handle calls and resolve customer issues. Integration between the NVM platform and Salesforce allows customer information to intelligently route calls to the appropriate parties, reducing workloads, improving AHT and resolution periods, creating a positive customer experience. Strong partnerships between NVM, Salesforce and my company have ensured a working relationship that is can effectively innovate to resolve new... read more
Review Launch NVM Barranquilla Good day Team, The tool works without any inconvenience, we would like to know when we will be able to see the hold time for the agent in every call in live calls, also we will like to point out that the call quality has improve. Kudos to Kaser.
Support from NVM As a SF Admin who came in after a not perfect NVM integration I have managed to pick up the product, my quick win changes and access never ending support on their hub (a must for anyone with the product). We've also been assigned a customer success manager (shout out to chris williams) which has enabled us to pinpoint our problems and start on a path to improve our setup further.
Review Launch NVM Barranquilla Good day team, We were able to work with this new tool without problems, my only concern is the hold time in live monitoring , I also would like to point out that the call quality has improve a lot, Kaser was excellent during this entire process.
NVM is great. New voice media is actually better than dialoga, because the call does not disconnected easy, we can work with more confident because call quaity is better. Kaser has been great. Thanks to you!
NVM helps our org streamline customer service experience NVM app works very well with Salesforce to give our customer service organization a world-class user experience. The Customer Success team did a great job helping the implementation team at our organization understand the features/functions and potentials of the application.
NVM & Salesforce We have been with NVM for over 4 years now and we love the integration with Salesforce. We are working on maximizing all the potential NVM has to offer and the NVM team is making it possible. Special thanks to the priceless sessions (and patience) with the Advice&Guidance team!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.