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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
App Rating/ NVM Survey Just so nice to use this for prompt aux-change even though the case that comes up when call approaches is not that so much reliable but still this must be recommended. Love also the clarity of whisper and voice of every party.
New user Es una herramienta muy útil y fácil de usar.
NVM. For me this tool is fine, the sound is clear. Easy to answer the call, kaser is awsome.
Hotelbeds Works well, the quality of the calls are good.
Awesome application New Voice Meida is an Awesome apps and convenient to use. It also save us sometime for the Salesforece user and also have many wonderful functions. It would more better if we could increase size of the NVM window and if could move it as well ! Overall it is Wow !
New Voice Media Experience Overall, definitely a 4-star! The system delivers as promised and after some minor issues in the start up phase we now see a lot of benefits with the solution and it integration to Salesforce. NVM, support, sales, Customer Success and delivery team are superb! A 5-start rating here. Solution oriented and full focus on us as a customer - perfect! The downsides are few, but we think that the portal and the set up tools are (unnecessary) complicated. There some are room for redesign and usability work... read more
Muy buena herramienta Excelente, ha sido muy útil y hace más fácil nuestro trabajo.
Best tool ever!! User friendly, good interface, faster and voice clearer, all in 1 window and work so well with all countries PS. Staff always welling to help.
NVM Experience The system is user-friendly. I love it. It works better than the previous system that i used before.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.