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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Troubleshooting reporting issues Excellent support provided troubleshooting some reporting issues (and helpful tips picked up on the way)
Perfect! First time with NVM and it was perfect! It help us easily to navigate the tools as well as salesforce. 5 stars for me.
Great tool It is so much easier to use it now.
works well with salesforce The new voice media system works well with the sales force environment. It does well to streamline complicated processes and allows specific tailoring to different customer types and call types.
PS Team was Incredible Great product that met many of our business needs. What really shined for us here however was the Professional Services Team, specifically Scott R., as he and team truly went above and beyond to ensure for a successful launch and post launch success.
Outstanding Support Very Hands and helpful throughout the whole process. Most engaged company with an implantation I have ever dealt with.
NVM EXPERIENCE Honestly, compare to previous tool that we have this is more convenient , easy to use. Regarding the quality of the calls its very clear and smooth, if we encounter a downside from the toll , 100 percent we will have a feed back and we know that it will be fixed quickly as quick as the action when we are encountering errors on our first day live. Great Tool..!!!
Really Helping our Business Our Company has been using NVM for several years now and we are very pleased regarding its integration with Salesforce. Moreover, the tool is really straightforward; I would definitely recommend this app to other companies.
A partnership and essential integration for your CRM We have been partnered with NVM for 5 years now. We have grown from a relatively new start up business to a mature enterprise entity, that's now advancing globally. NVM have helped structure our customer experience from the beginning and as we have now grown exponentially more in the last 2 years, our relationship has also grown. The data from our call centre to our CRM has become increasingly important and the NVM tools available to their customers are incredibly useful. ... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.