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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great with Salesforce! We've been a customer for over 4 years, and at the time of implementation, it was the only solution that fit our business phone system needs with our sales and support team. Fast forward to today, they continue to make improvements to their platform and always check in with us to make sure our needs and concerns are addressed. It's very easy once everything is set up to scale and grow with NVM. I look forward to the upcoming platform improvements with NVM and Vonage and working with our team there to b... read more
Excellent product, well worth investing time in We've been live with NVM for around 15 months. The product is excellent; feature-rich and relatively easy to get to grips with. We had a slightly rocky start in terms of support, but NVM have really delivered on their commitment to making the relationship work, listening to our concerns and acting upon them, and their obvious dedication to building a close business relationship that helps us achieve our goals is first class. Mike McCahon RSPCA
Dedicated to Customer Success I don't have enough good things to say about NVM's Customer Success team. They have made our successful use of their product a priority, and I appreciate their level of commitment and willingness to go the extra mile.
Great Salesforce integration We started with NVM when we made a move to leave our on-premises solution for WebRTC. Professional Services assisted us from the beginning, together we re-designed the call plans based on our needs, by allowing us to take full advantage of the information we have in our Salesforce environment to better serve our customers. They assisted with testing our site readiness and training key fellows as well. The Salesforce App is easy to use. We placed it in the SF console. The integration allows agents... read more
Effective and Powerful NVM provides a powerful tool for our contact centre, allowing our staff to effectively handle calls and resolve customer issues. Integration between the NVM platform and Salesforce allows customer information to intelligently route calls to the appropriate parties, reducing workloads, improving AHT and resolution periods, creating a positive customer experience. Strong partnerships between NVM, Salesforce and my company have ensured a working relationship that is can effectively innovate to resolve new... read more
Review Launch NVM Barranquilla Good day Team, The tool works without any inconvenience, we would like to know when we will be able to see the hold time for the agent in every call in live calls, also we will like to point out that the call quality has improve. Kudos to Kaser.
Support from NVM As a SF Admin who came in after a not perfect NVM integration I have managed to pick up the product, my quick win changes and access never ending support on their hub (a must for anyone with the product). We've also been assigned a customer success manager (shout out to chris williams) which has enabled us to pinpoint our problems and start on a path to improve our setup further.
Review Launch NVM Barranquilla Good day team, We were able to work with this new tool without problems, my only concern is the hold time in live monitoring , I also would like to point out that the call quality has improve a lot, Kaser was excellent during this entire process.
NVM is great. New voice media is actually better than dialoga, because the call does not disconnected easy, we can work with more confident because call quaity is better. Kaser has been great. Thanks to you!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.