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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Professional Services support during design and implementation We worked with Scott Roney from our design meetings through post-implementation. Scott was crucial in the execution of our roll out and I sincerely believe our project would not have been nearly as successful without him. Scott provided helpful suggestions as we were building out our call flows and quickly grasped our different business units and their needs (sometimes even better than our own internal support). He quickly pivoted as we determined design ch... read more
Good app It's a good app!
Great companion for Salesforce NVM has seamlessly linked with our Salesforce account, providing great functionality for advisors, management and support teams. The level of reporting available through the platform is also extremely robust and versatile, giving us all the insight we'd ever need. In addition, I can genuinely say that our dedicated account contact James, has been a terrific help through the recent rebuilding of how we manage our internal system processes. There's also a terrific community forum where any generi... read more
hotel beds new user Pues es mas cómodo ya que cuando vuelvo de llamar al proveedor no tengo que escuchar al cliente.
Great tools for call centers This is a new hope for our company. User friendly and easily tools to manage the call center. Great function on live dashboard for us to better monitor the SLA.
NVM HOTELBED TEAM LEAD considero que esta herramienta sera de mucha ayuda para nuestros agentes, es mucho mas rápida, fácil de usar y nos dará una mejor visión de como se están tomando las llamadas en la cuenta. Kaser nos ayudo a entender la herramienta y nos guió realizando cada procedimiento para su desarrollo.
Great System! We had NVM installed around two weeks ago and overall it has really improved our productivity. The new system is so robust and easy to navigate, and also helps agents to balance their workloads and manage their day-to-day activities and tasks. Special thanks to Mo and Morgan for their help and patience!
NVM Survey This must be highly recommended
Great Company to Work With New Voice Media is a great app for our company. We track all of our data through New Voice Media with in Salesforce.com. This includes call status, call recording, and raw data. Having this much information at our hands allows us to monitor our SLAs and measure our teams performance. Their reporting and dashboard feature allows us to project real time data for all of our team to see. I don't know who we would operate without them!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.