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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM HOTELBED TEAM LEAD considero que esta herramienta sera de mucha ayuda para nuestros agentes, es mucho mas rápida, fácil de usar y nos dará una mejor visión de como se están tomando las llamadas en la cuenta. Kaser nos ayudo a entender la herramienta y nos guió realizando cada procedimiento para su desarrollo.
Great System! We had NVM installed around two weeks ago and overall it has really improved our productivity. The new system is so robust and easy to navigate, and also helps agents to balance their workloads and manage their day-to-day activities and tasks. Special thanks to Mo and Morgan for their help and patience!
NVM Survey This must be highly recommended
Great Company to Work With New Voice Media is a great app for our company. We track all of our data through New Voice Media with in Salesforce.com. This includes call status, call recording, and raw data. Having this much information at our hands allows us to monitor our SLAs and measure our teams performance. Their reporting and dashboard feature allows us to project real time data for all of our team to see. I don't know who we would operate without them!
The best system always comes with the good service. Ore company have switching to NVM and this system is way better than the previous one, not yet complete for a 100% but the best thing is the trainers are always here to help and the our request seriously for every use it's really important to get to know the system better. Quality of the voice in crystal clear and call never drop.
Hotelbeds' go live El sistema funciona bien, no recibimos errores referente a las llamadas y se explicó de manera adecuada el uso de la herramienta.
new voice media It is easy to use and it is more convenience than Dialoga
Remarks Compare to Dialoga the line was clearer. Easy to make aux's However, -Agent Skill set not reflecting on screen (no idea about the skills) -No timeline for HOLD (call time continues even if the line puts on hold). Dialog appears Hold time
New voice media Es fácil de usar e interactiva, dolo tener en cuenta que cuando los casos se auto populan el sistema no permite editarlos.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.