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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great System and tools Great Product and simple to use. The support is great!!! Anytime I needed assistance, it was always resolved within minutes. My Account Managers are great as well! Thank you, C. Douglas and M. Boisdore! You guys are amazing!!!
Very helpful onboarding process I went through a lot of demos with other companies before deciding to move with NVM. I was very impressed with how in-depth we went with what works for our company. The knowledge of NVM and interest in our companies operations that Andrew displayed was amazing. He learned about our company so quickly and was a great consultant to how we should set up our system. He was present for the first few launch days to answer questions for every person in the company. Thanks for being so supportive and ... read more
Hotel Beds Go Live Call Quality is Great
Superstar I've had the pleasure of having Alex Hill as our customer Success manager for the last 3 years if not more. He has and is a source of knowledge like no other. Has helped us many times from implementations to day to setup and changes. From helping us transition to our new office to changing our call flow and enabling GVA and many more services. He has always been available to help and will find out as much info as possible to help if he doesn't have an answer. To say Alex is a superstar is definitely not enough to d... read more
Moving the business into the 21st century This platform has completely transformed the way the company works, the platform has allowed us to be far more flexible and efficient throughout all departments currently using the system
Seamless Implementation Though the integration took a while, it was worth it in the end. We were able to get business specific configurations built with the help of NVM support.
app Works great App works great but support process can be improved.
Works Great with Salesforce I've been using NVM for over 8 months and they have taken the time to build a relationship with our team and continues to provide the needed support to allow us to grow and expand. Big Thanks to the NVM Team supporting our implementation Sam King and Chris Williams ;-)
Just Eat Morgan and Mo were a delight to have on site.. Even brought cakes .. Training for the guys was straight forward and well delivered. The floor support from Morgan and Mo was great, any issues or advice they were right on hand with answers and Solutions. The NVM platform itself is self-explanatory and is very easy to set up dashboards etc. Great piece of software.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.