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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Review Launch NVM Barranquilla Good day Team, The tool works without any inconvenience, we would like to know when we will be able to see the hold time for the agent in every call in live calls, also we will like to point out that the call quality has improve. Kudos to Kaser.
Support from NVM As a SF Admin who came in after a not perfect NVM integration I have managed to pick up the product, my quick win changes and access never ending support on their hub (a must for anyone with the product). We've also been assigned a customer success manager (shout out to chris williams) which has enabled us to pinpoint our problems and start on a path to improve our setup further.
Review Launch NVM Barranquilla Good day team, We were able to work with this new tool without problems, my only concern is the hold time in live monitoring , I also would like to point out that the call quality has improve a lot, Kaser was excellent during this entire process.
NVM is great. New voice media is actually better than dialoga, because the call does not disconnected easy, we can work with more confident because call quaity is better. Kaser has been great. Thanks to you!
NVM helps our org streamline customer service experience NVM app works very well with Salesforce to give our customer service organization a world-class user experience. The Customer Success team did a great job helping the implementation team at our organization understand the features/functions and potentials of the application.
NVM & Salesforce We have been with NVM for over 4 years now and we love the integration with Salesforce. We are working on maximizing all the potential NVM has to offer and the NVM team is making it possible. Special thanks to the priceless sessions (and patience) with the Advice&Guidance team!
**AWESOME** New voice media is a user friendly no complicated things needed, you can setup in just a snap.
SGRE NE&ME team hotline We've been using NVM now for a few years. The product is very easy to use which has produced great feedback within our team. We received a lot of help in the initial few months of using the system to tailor it to our exact needs. Any questions / concerns we have are dealt with promptly. We use the product 7 days a week with little to no issues. Overall, a great product.
Overflow to QPA After having troubles with the overflow functionality and the way it was working in our business Chris made time to contact us to look at some other options. He explained how the queue priority applet worked and that this may be the solution for our issues. Chris set this up and explained how it would work to achieve the best which has since proved a great help and has enhanced our working ways.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,477 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.