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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Hotelbeds Go Live I like it so far the widget that it was made for this company. But it would be great if it were a little bit bigger that it is actually right now so we can avoid futures inconvenience hanging up the call since the buttons are too close to each other. But it's great. Thank you!
Awesome Rollout of SF reporting The NVM team has been phenomenal with leading our integration into SalesForce reporting. They are responsive and diligent to anticipate our needs. Great work!
NVM This tool is awesome compared to the old platform that we are using, unfortunately the call are not yet filtered so somehow we are also catering OTS concern just today, but hopefully this can be rectified.
Troubleshooting reporting issues Excellent support provided troubleshooting some reporting issues (and helpful tips picked up on the way)
Perfect! First time with NVM and it was perfect! It help us easily to navigate the tools as well as salesforce. 5 stars for me.
Great tool It is so much easier to use it now.
works well with salesforce The new voice media system works well with the sales force environment. It does well to streamline complicated processes and allows specific tailoring to different customer types and call types.
PS Team was Incredible Great product that met many of our business needs. What really shined for us here however was the Professional Services Team, specifically Scott R., as he and team truly went above and beyond to ensure for a successful launch and post launch success.
Outstanding Support Very Hands and helpful throughout the whole process. Most engaged company with an implantation I have ever dealt with.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.