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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM helps our org streamline customer service experience NVM app works very well with Salesforce to give our customer service organization a world-class user experience. The Customer Success team did a great job helping the implementation team at our organization understand the features/functions and potentials of the application.
NVM & Salesforce We have been with NVM for over 4 years now and we love the integration with Salesforce. We are working on maximizing all the potential NVM has to offer and the NVM team is making it possible. Special thanks to the priceless sessions (and patience) with the Advice&Guidance team!
**AWESOME** New voice media is a user friendly no complicated things needed, you can setup in just a snap.
SGRE NE&ME team hotline We've been using NVM now for a few years. The product is very easy to use which has produced great feedback within our team. We received a lot of help in the initial few months of using the system to tailor it to our exact needs. Any questions / concerns we have are dealt with promptly. We use the product 7 days a week with little to no issues. Overall, a great product.
Overflow to QPA After having troubles with the overflow functionality and the way it was working in our business Chris made time to contact us to look at some other options. He explained how the queue priority applet worked and that this may be the solution for our issues. Chris set this up and explained how it would work to achieve the best which has since proved a great help and has enhanced our working ways.
Very good product and support experience Working with NVM has been great. Initial setup and systems integration was implemented well. We do have ongoing issues with one site, however, support from NVM has been good and we are still working hard to resolve.
Hotelbeds Go Live I like it so far the widget that it was made for this company. But it would be great if it were a little bit bigger that it is actually right now so we can avoid futures inconvenience hanging up the call since the buttons are too close to each other. But it's great. Thank you!
Awesome Rollout of SF reporting The NVM team has been phenomenal with leading our integration into SalesForce reporting. They are responsive and diligent to anticipate our needs. Great work!
NVM This tool is awesome compared to the old platform that we are using, unfortunately the call are not yet filtered so somehow we are also catering OTS concern just today, but hopefully this can be rectified.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.