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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
The best system always comes with the good service. Ore company have switching to NVM and this system is way better than the previous one, not yet complete for a 100% but the best thing is the trainers are always here to help and the our request seriously for every use it's really important to get to know the system better. Quality of the voice in crystal clear and call never drop.
Hotelbeds' go live El sistema funciona bien, no recibimos errores referente a las llamadas y se explicó de manera adecuada el uso de la herramienta.
new voice media It is easy to use and it is more convenience than Dialoga
Remarks Compare to Dialoga the line was clearer. Easy to make aux's However, -Agent Skill set not reflecting on screen (no idea about the skills) -No timeline for HOLD (call time continues even if the line puts on hold). Dialog appears Hold time
New voice media Es fácil de usar e interactiva, dolo tener en cuenta que cuando los casos se auto populan el sistema no permite editarlos.
iM NEW TO NEW VOICE MEDIA This new software make easier my work. Just a little with the CISCO phone, but the quality is very good.
New to the system Easy to use, looks good too!
HBDS Manila NVM Experience - 151119 The tool was somehow challenging to use because I was struggling with here should I place the caller, but overall, this tool is very easy to use and it gives more time to make documentations on my calls. I am very thankful for the existence of this new soft phone that we will be using for quite some time.
Awesome Very useful
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.