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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great integration We needed a few more reports to integrate and save us time, and Alex was able to assist us brilliantly. Now we don't need to spend time exporting information as we have the reports we need ready to run on Salesforce with the information from New Voice Media.
Great Experience I am still learning all the ins and outs of New Voice Media. I am excited about learning more of what this program can offer. It has been a great experience.
Great for calls We've been using NVM for our call routing for over 2 years now and it is great for its Salesforce integration and how you can do interesting things with the routing logic. Their stats package is definitely great and gives you lots of interesting and useful historical information about calls. We've more recently started using NVM to do case routing to agents and that's where we found the tool to be somewhat less flexible, but their team has been great at helping us overcome our issues.
Advice + Guidance Had a great advice and guidance session with Chris this morning. Chris set up the session just a couple of hours after I had requested it which was very impressive. The A&G session was extremely insightful and Chris was very knowledgeable - resolving all of my queries on the one call. Thanks again for your help.
Good Experience with NVM. I have been using NVM for a couple of days and I have seen a great improvement while we are handling this program because It is more efficient and practical with our calls. We are on the learning process and excited for learning more of this new updated program.
Excellent Support! NVM was so easy to work with from initial training and still now. Anytime I have a question, I get a response immediately (thank you Scott R.!). Our agents are happy, focused, and navigate the system with ease. Highly recommend NewVoiceMedia!
Dallier The implantation for the New Voice Media Dialler was relatively easy from a SF Admin side - I am also able to easily speak with experts if i have any questions when it comes to any NVM products we use. The implementation with Robyn was successful and insightful. I'm sure our agents will agree it's made their job much easier!
New Voice Media Experience Review. As compared to the online hone we were using, New Voice Media has been better than that. In my experience, it was new, challenging and fun to use it. The sound was clear and better and the system was easy to use. Also, we had two trainers to help us when ever we need them. So, overall, it was amazing to have an experience with the New Voice Media. But there is only one drawback which I have experience, the size is very small and we cannot move it around which make me feel irritated as it bl... read more
Good with salesforce I think it is good to have a call platform to working along with Saleforces. It is easier in using just 1 window and do everything but i think the window is quite too small, it should have larger window for people to see it more clearly and it also should have a previous history for inbound calls, not only for outbound. But in a big picture, it is good to use.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.