This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Awesome NVM makes me happier than the old system. The voice is much clearer and especially, I do not need to go the other phone to call out for some countries which the old one doesn’t work. Because NVM works so well with all countries.
Easy and Useful I am really glad with this new tool. The connection and the quality during the calls is quite good. The feature I like the most so far, is the option to manage my hold time at my convenience. Also the Login process it is super fast and easy. Finally, to remark I do like the fact I can easily alternate between two phone calls without concerning myself I might accidentally disconnect one of them. Thanks!
My favorite tool We have just switched to NVM but it's better than the previous one as the following: 1.It's linked to Salesforce so it's easy to log/in and out. 2.I can make call quickly. 3.I can click to change the status without delay. 4.The connection is good. The line hasn't been breaking since I used it. and also the training staff are the best since they can answer any questions and are willing to help us.
Easy App The app makes my work easily. The network connection is stable.
NVM SURVEY very convinient to used :)
NVM Review I have been using NVM for few day ago. It's easy to use than Dialoga.
Excellent tool! Much better for us! Excellent tool, Good and stable signal, user-friendly, faster and reliable. We can reach some numbers in which we can't call from the old one.
Great for WebRTC calls We've been using NVM for going on two years now, and have had a very pleasant experience along the way. They have always been quick to answer any questions/solve any problems that arise. Platfrom integration with Salesforce is excellent and continues to be easy to use and intuitive after all this time. The phone panel is easy to understand for the agents and allows them to switch status when needed. Overall, highly recommend the platform to anyone burned by past telephony solutions.
NVM review NVM is easy to use, even though at first its a little bit confusing. The whisper before the call is also clear. We are also looking forward if there's a chance that we agents can see our own skill set like our previous soft phone.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.