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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Servicing our customers better Having a company growing too quickly is great, but it makes it hard to give all your clients the attention they deserve. NVM was a great help to streamline our sales and support team. Their software is now giving us the scalability to be future proof in turning our clientbase into a community. Thank you NVM and especially Mo, Alex and the team. Michael Jupiter Seed
perfect Integration with Salesforce - We added new Business Units (2020) 2020 The year we decided to go further This year we added new Business Units to Vonage and re-configured the actual Call Flows to be still more efficient New features are being also implemented, counting on a magnificent support and delivery team. We thank you Mimosa Griffiths for your effort and professionalism, so also Tomasz Damjan for being always there for us if needed ________________________________________________________________________________... read more
NVM Implementation NVM delivered our implementation in a very short time frame due to our business needs. Mark Baldwin was the Solutions Architect dedicated to our business and worked amazingly under the circumstances handed to him. Everything was delivered on time and full training was given. His patience and understanding of the NVM and Salesforce platforms was completely thorough and he was a complete pleasure to work alongside.
Great System and tools Great Product and simple to use. The support is great!!! Anytime I needed assistance, it was always resolved within minutes. My Account Managers are great as well! Thank you, C. Douglas and M. Boisdore! You guys are amazing!!!
Very helpful onboarding process I went through a lot of demos with other companies before deciding to move with NVM. I was very impressed with how in-depth we went with what works for our company. The knowledge of NVM and interest in our companies operations that Andrew displayed was amazing. He learned about our company so quickly and was a great consultant to how we should set up our system. He was present for the first few launch days to answer questions for every person in the company. Thanks for being so supportive and ... read more
Hotel Beds Go Live Call Quality is Great
Superstar I've had the pleasure of having Alex Hill as our customer Success manager for the last 3 years if not more. He has and is a source of knowledge like no other. Has helped us many times from implementations to day to setup and changes. From helping us transition to our new office to changing our call flow and enabling GVA and many more services. He has always been available to help and will find out as much info as possible to help if he doesn't have an answer. To say Alex is a superstar is definitely not enough to d... read more
Moving the business into the 21st century This platform has completely transformed the way the company works, the platform has allowed us to be far more flexible and efficient throughout all departments currently using the system
Seamless Implementation Though the integration took a while, it was worth it in the end. We were able to get business specific configurations built with the help of NVM support.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.