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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Hotel Beds Go Live Call Quality is Great
Superstar I've had the pleasure of having Alex Hill as our customer Success manager for the last 3 years if not more. He has and is a source of knowledge like no other. Has helped us many times from implementations to day to setup and changes. From helping us transition to our new office to changing our call flow and enabling GVA and many more services. He has always been available to help and will find out as much info as possible to help if he doesn't have an answer. To say Alex is a superstar is definitely not enough to d... read more
Moving the business into the 21st century This platform has completely transformed the way the company works, the platform has allowed us to be far more flexible and efficient throughout all departments currently using the system
Seamless Implementation Though the integration took a while, it was worth it in the end. We were able to get business specific configurations built with the help of NVM support.
app Works great App works great but support process can be improved.
Works Great with Salesforce I've been using NVM for over 8 months and they have taken the time to build a relationship with our team and continues to provide the needed support to allow us to grow and expand. Big Thanks to the NVM Team supporting our implementation Sam King and Chris Williams ;-)
Just Eat Morgan and Mo were a delight to have on site.. Even brought cakes .. Training for the guys was straight forward and well delivered. The floor support from Morgan and Mo was great, any issues or advice they were right on hand with answers and Solutions. The NVM platform itself is self-explanatory and is very easy to set up dashboards etc. Great piece of software.
Great Customer Support and Integration with SFDC We have been using an NVM integration with Salesforce for a number of years now, we have found it easy to use and simple to customise to meet our needs. The support from the customer support team and our Customer Success Manager James Doyle has been Awesome. On the odd occasion where we have needed support or had an issue, there has been a quick turn around to reach a resolution.
NVM Dialer Happy with the new dialer, quick and easy to use.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.