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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice media experience - very simple to use - Quite quick - few tweaks to be suggested but hopefully we will get them done - great c/s
New Voice Media Just Eat Upgraded dialler on the system, time saving and helpful features with useful training on system
NewVoiceMedia Easy to use and very straightforward. It is simpler than the old system that we had to use. Instructions on how to use the new system was easy to understand and explained well by Morgan and MO. Much better than the old system we had
Interaction and use of NVM We have been using NVM coming up to 2 years to help improve and drive performance in the Contact Centre. There have been various benefits from using NVM and one of the key areas is that of live reporting and the ability to change dialling strategy at short notice. This has helped drive performance in an upward trajectory. Having a CSM in our case Jon Harris has made dealing with issues and queries much easier as we have a point of contact to go to. Also having Jon allows us to work much more closel... read more
Good product, better customer service It has helped us to get easier to our clients all around the world in our offices worldwide. It is a good product that will enhance your company productivity.
Really Good Customer Support Our contact keeper is always reachable. We always get the fastest and the most professional support from her. We are really greatful for the great work! Thanks, Noemi
great product! great product really helped our business progress
outstanding service & product Paysafe have been using NVM since 2014. I assisted in the implementation of NVM in the UK in 2016 and the support from Russel and the NVM team was exceptional. The product itself is user friendly, provides great data insights and is stable, essentials for any contact center.
Great Product and Service Very helpful to our team, Great solution that gives us excellent visibility into our metrics and helps us run our operation!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.