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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
app Works great App works great but support process can be improved.
Works Great with Salesforce I've been using NVM for over 8 months and they have taken the time to build a relationship with our team and continues to provide the needed support to allow us to grow and expand. Big Thanks to the NVM Team supporting our implementation Sam King and Chris Williams ;-)
Just Eat Morgan and Mo were a delight to have on site.. Even brought cakes .. Training for the guys was straight forward and well delivered. The floor support from Morgan and Mo was great, any issues or advice they were right on hand with answers and Solutions. The NVM platform itself is self-explanatory and is very easy to set up dashboards etc. Great piece of software.
Great Customer Support and Integration with SFDC We have been using an NVM integration with Salesforce for a number of years now, we have found it easy to use and simple to customise to meet our needs. The support from the customer support team and our Customer Success Manager James Doyle has been Awesome. On the odd occasion where we have needed support or had an issue, there has been a quick turn around to reach a resolution.
NVM Dialer Happy with the new dialer, quick and easy to use.
Good Integration with SFDC NewVoiceMedia has a great CCaaS solution.
Easy to use and good call quality I recently took over the administrative role supporting the NVM platform integrated with SFDC and was impressed by everything. The programs and reporting are great and the field has had good feedback on there user experience. Currently looking into there add on features like Call Analyzer to see how we can boost the field performance......
Easy to Setup and Use I've worked on contact center telephony systems for 20 years across a very broad range of platforms, and been using NVM for over 4 years. I simply cannot speak highly enough of both the NVM system and the people behind it. Easy to setup, easy to build simple and complex call flows with tonnes of routing options, easy to pull metrics but most importantly, our agents like it. The NVM people are excellent at what they do, from account managers, to pre sales specialists to their professional services team. ... read more
Works great and is easy to manage I've been using New Voice Media for over a year now. We had some custom requirements that we were able to implement into our Salesforce org and gain far more control over our inbound/outbound telephony for our support team than we've ever had before. No problems with system uptime, and call quality is great. Onboarding new agents is easy, as is changing our phone trees as we bring new products online that need support. On the few times that we've had issues or needed help making changes, the... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.