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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Amazing business partner! We first connected with New Voice Media about 2.5 yrs ago. In that time we have launched a slew of changes, 24/7 Support, improved call routing and an AI powered chatbot. We certainly can attribute a lot of our success to this partnership with NVM.
NVM- Good User Friendly and simple to use nice change form current platform used currently
Overal solid platform Very good platform for call handling. Pro: 1. Call quality 2. Salesforce integration 3. Intuitive UI Con: 1. high focus on phone routing, other channels hard to integrate 2. Missing some key features
New Dialer Still getting used to it however the training was good. its simple and easy to use.
Great Product & Quick to Resolve Issues We have worked with New Voice Media for a number of years now and through continuous upgrades to their platform and their great support, they have shown to have a great product with superb customer service. When problems have arisen they have been quick to jump on the investigation to get them resolved as quick as possible. With training available it was quick and easy to pick up how to use the platform.
Superb company I have worked with New Voice Media for almost 2 years now. I can give them nothing but praise both for the way their systems have helped transform the campaigns i am now able to run in the Contact Centre and for the customer service i have received from Jon in particular. Whenever we have had an issue (which is very rare) he has been on hand to support and guide us ,and from a strategy perspective ,he has been proactive in sharing any new developments that he knows will benefit the contact centre having such a... read more
Dialer Feel the new dialer is better to make outbound calls and easier to transfer calls
Excellent Dialler! Our team just implemented the system today and I felt this is far more advanced and integrated than the simple dialler we used before! Easy to use and highly integrated to Salesforce.
feed back found the training very good, explained most of the system. still getting used to using it but can see it will be a benefit when i get more practice.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.