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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Just Eat Easy set up, very easy to use, makes life alot easier.
Great Support Good quality product which is still developed. They have a good stuff like detailed reports, full, configuration, good looking dashboards. Their main power is great Support! video trainings, helpful chat sessions.
New Voice Media Quick and easy to use
New Voice Media Quick and easy to use
New dialer Morgan delivered the training in a clear concise way showing the new system well and clearly in it's functionality and use thanks
Amazing business partner! We first connected with New Voice Media about 2.5 yrs ago. In that time we have launched a slew of changes, 24/7 Support, improved call routing and an AI powered chatbot. We certainly can attribute a lot of our success to this partnership with NVM.
NVM- Good User Friendly and simple to use nice change form current platform used currently
Overal solid platform Very good platform for call handling. Pro: 1. Call quality 2. Salesforce integration 3. Intuitive UI Con: 1. high focus on phone routing, other channels hard to integrate 2. Missing some key features
New Dialer Still getting used to it however the training was good. its simple and easy to use.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.