This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM Great alternative to a desk phone. Very straight forward navigation.Error codes aren't a riddle
Great Integration We have been using NVM for over a year now and the integration with salesforce has been one of the main drivers in terms of benefits. Having assistants log into one system for their phone, case work and schedules has meant handle time benefits and customer experience benefits
GREAT SERVICE THANKS MO Always so helpful
A+ Great service, never disappointed!
Great product and PS team Really well integrated into our custom org. Robyn Tully was our PS and she was fantastic, really helped us get up to speed and implement to a tight deadline.
Flawless Integration & Great Support The integration was flawless, mainly due to the support from Robyn Tully and co. It has increased productivity tenfold.
Simplistic and Effective NVM I have been using NVM for a couple of weeks now and twinned with Salesforce it becomes and easier experience to use on our side. Simple and reliable, it gathers all the information I and the team needs going forward by only scratching the surface i know there is so much we can do to our disposal. Kaser Chowdhary came in and the relationship with him has been as professional as they come, he has been very helpful and understanding when it comes to our slight teething issues using the new system bu... read more
Kaser Chowdhary Huge thank you to Kaser who has been wonderful. Super helpful with all queries and guidance. No questions too big. Very friendly and has made using NVM very simple for us all. Beyond helpful.
Excellent Help as always, i get outstanding assistance from Russell Healey and Chris Williams. They are very proactive on their client needs. They always assist on creating new reports, dashboard enhancements, call flow enhancement and changes, training, refresher training. With Salesforce, i am looking forward to getting the data we need to drive performance and improve caller experience.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.