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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NewVoiceMedia Easy to use and very straightforward. It is simpler than the old system that we had to use. Instructions on how to use the new system was easy to understand and explained well by Morgan and MO. Much better than the old system we had
Interaction and use of NVM We have been using NVM coming up to 2 years to help improve and drive performance in the Contact Centre. There have been various benefits from using NVM and one of the key areas is that of live reporting and the ability to change dialling strategy at short notice. This has helped drive performance in an upward trajectory. Having a CSM in our case Jon Harris has made dealing with issues and queries much easier as we have a point of contact to go to. Also having Jon allows us to work much more closel... read more
Good product, better customer service It has helped us to get easier to our clients all around the world in our offices worldwide. It is a good product that will enhance your company productivity.
Really Good Customer Support Our contact keeper is always reachable. We always get the fastest and the most professional support from her. We are really greatful for the great work! Thanks, Noemi
great product! great product really helped our business progress
outstanding service & product Paysafe have been using NVM since 2014. I assisted in the implementation of NVM in the UK in 2016 and the support from Russel and the NVM team was exceptional. The product itself is user friendly, provides great data insights and is stable, essentials for any contact center.
Great Product and Service Very helpful to our team, Great solution that gives us excellent visibility into our metrics and helps us run our operation!
Russell Healey | Senior Professional Services Consultant **Paysafe Agent Program** Russel was a wealth of knowledge and helped us strategically build out (3) separate call flows. We explored the abundant options in the call flow creation available from NVM. Russell was there the whole time to guide us through the build, implementation and roll-out of the new soft phone. He was easy to communicate with as well as engaged the whole team of managers in the process. He worked closely with our Sales force Admin. (Amy Harris) to e... read more
Russ || Great help and very knowledgeable Russell has been training us on how to use NVM; what a great experience. Very clear with instructions and makes it easier to understand each navigation. NVM team is also very quick to respond to any of our inquiry. It's always a pleasure to be working with a company that has the patience to assist a new team.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.