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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Partnership We have developed a great partnership with Vonage over the last 2.5 years. We have implemented some really great tools for our customers, including AI Chatbot, as well as rollover queues and setting up 24x7 on call support. We wouldn't have been able to accomplish this without this great partnership.
Great Product! The platform has been great over the last few years I have been using it. Great team as well, always very helpful, in particular both Chris's!
NewVoiceMedia Good system, easy to work with. Displayed very clearly by Morgan and Mo. Prefer this to the old system.
Just Eat User friendly , Quick and Easy to use
Great product, and great support! We have been using NVM for some months now, and our users are very happy, so we are now in the process of enabling even more of the advanced features within the NVM System, and rolling it out to our entire organisation. The support from NVM has been great, and their people have been rock solid since the start, with their very professional way of not only helping us adapt and setup NVM to meet our needs, but actually helping us understand what our needs are, meaning we ended up with not only ... read more
First time First time using the system seems easy to navigate so far
New Voice Media Great system and great training on how to use dialer system. Very easy to use
New Voice media experience - very simple to use - Quite quick - few tweaks to be suggested but hopefully we will get them done - great c/s
New Voice Media Just Eat Upgraded dialler on the system, time saving and helpful features with useful training on system
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.