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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Phenomenal Solution! The way to unlock extreme value and puts a unique set of tools and reporting abilities in your hands. If there were more stars, I would have gone above and beyond. Just do it!
brilliant always fully satisfied with the experience!
New Voice Media Platform has been Great Improvement for us New Voice Media Platform has been a great improvement for us. The integration with Salesforce is excellent. Very smooth and they work together effortlessly. We have seen a major improvement in call routing, productivity, and reporting. Our implementation was great. A few minor things to work through but our implementation engineer was great. Very much recommended
intuitive and agile The tool is extremely intuitive and agile for so many different applications it's great. The granularity in reporting makes for amazing in depth analysis all at your fingertips. The integration of SF to our existing platform has been extremely smooth. Big shout out to Russ.
service great service!!
Great Salesforce Integration The high level of Salesforce integration that NVM has been able to provide has helped to transform the data we are now able to provide to stakeholders has made it easier for them to drive service performance. Robyn Tully has been instrumental in developing and launching features like dial lists which have had a huge impact on our Sales teams.
Excellent service Thank you for all your help
Absolutely stunning. It does an excellent job and rate this and exceptional well deserved 5 star review.
Amazing Service - Mo is the best! Amazing Service - Mo is the best!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.