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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Andrew Nelson ROCKS! Andrew Nelson was assign to us for the build of our new call center and he was absolutely amazing to work with from day one. The NVM product has a ton of robust features that we were lacking for years in our previous solution, and with Andrew's guidance, we will be able to put these to work for our agents and customers. He was very engaging, answered questions timely, offered advice when something wasn't quite working the way we had envisioned, and was a great help on Go Live. With his build sessions, I ... read more
Great experience Russell made testing & NVM go live easy! If we had a problem, he had a way to fix it asap! He is great to work with and very helpful!
Easy to use CTI Working with NVM, especially Russell Healey, has made this one of the easiest CTI integrations ever. The reporting, connectivity and customer support we've received has been phenomenal. There are some things we wished the product to do (auto-pop the log a call feature at the conclusion of a call, for instance), but the rest works very well and we are pleased. Would recommend to any business integrated and heavily utilizing Salesforce for sales and support activities.
NVM is AWESOME! I was dreading switching vendors because of our workflow but our implementation was great and very easy! I would recommend using NVM to everyone.
new nvm platform I found this better than I thought I would I still find it a bit confusing when calls are not coming through salesforce and I have to remember & put my phone through salesforce to not ready until call is dealt with I then have to remember & put my phone status back to ready. I quite like the fact that I can select customer telephone number and this is dialled automatically.
Great support, easy migration & high quality Martin, Orla and especially Russel, they made the migration so easy. Thanks! We have been using the system for a week now and it works perfectly.
Wonder System We replaced an old system with NVM. Our rep, Carlos Aguilar was incredible! He was always available to answer questions and provide assistance whenever we needed it during the implementation phase. When we went live, Carlos came to our office just in case we had any issues. NVM is a wonderful tool, and we recommend it!
"The difference is like night and day" That is the comment one of my team members shared on the first day of going live on New Voice Media. Our previous provider's system was unreliable and difficult to use. By switching to NVM, we knew that we would be upgrading but no one expected the transition to be this smooth. Our first day going live went off with very little issues. Our onboarding guru Carlos Aguilar was on-site and responded to our minor issues very quickly. This doesn't surprise me because Carlos has been amazing t... read more
Carlos was wonderful! Transitioning to any new system can give you a headache, but Carlos made the process so easy. He made sure I was able to get my station up and running so I could get back to taking care of business. Thank you Carlos, for your assistance! Moving to New Voice Media was the most seamless software migration I have ever experienced.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.