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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
great product! great product really helped our business progress
outstanding service & product Paysafe have been using NVM since 2014. I assisted in the implementation of NVM in the UK in 2016 and the support from Russel and the NVM team was exceptional. The product itself is user friendly, provides great data insights and is stable, essentials for any contact center.
Great Product and Service Very helpful to our team, Great solution that gives us excellent visibility into our metrics and helps us run our operation!
Russell Healey | Senior Professional Services Consultant **Paysafe Agent Program** Russel was a wealth of knowledge and helped us strategically build out (3) separate call flows. We explored the abundant options in the call flow creation available from NVM. Russell was there the whole time to guide us through the build, implementation and roll-out of the new soft phone. He was easy to communicate with as well as engaged the whole team of managers in the process. He worked closely with our Sales force Admin. (Amy Harris) to e... read more
Russ || Great help and very knowledgeable Russell has been training us on how to use NVM; what a great experience. Very clear with instructions and makes it easier to understand each navigation. NVM team is also very quick to respond to any of our inquiry. It's always a pleasure to be working with a company that has the patience to assist a new team.
Tampa NVM Install Great job and thank you for all your hard work Russ!
Russell Healey | Senior Professional Services Consultant Russell has been the epitome of what a consultant should be and instrumental in our early success with NVM. Russ never says "no". If he can't directly accommodate a request, he looks for a "workaround" that works to give similar or even better results. We have truly enjoyed working with Russ and value him as a partner.
NVM NVM is a crucial platform for our company!!
New Voice Media Excellent Solution which provides all our needs to service our clients.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.