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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Implementation, though lengthy, was worth it. The way that Andrew helped me implement has set me up for success in the future of this app. I can create call flows now with ease, and the go live was near perfect. Great product so far.
New Voice Media Feedback easy install, easy to understand and well delivered training by Tim. looking forward to using this on going,.
NVM Started using NVM today, training was great and the system is really easy to navigate - would highly recommend.
New Voice Media Fantastic system- looking forward to using it more!
Super Easy and Very Well Explained Found the system very easy to use, seamless experience.
Excited to use NewVoiceMedia! Amazing start to NewVoiceMedia, excited to use this going forward. Amazing Team to help us get up and running.
Great Support Just gone through our migration to NVM, vastly improved system compared to what we previously had already and looking forward to unlocking its full potential. We've had comprehensive, knowledgeable and prompt support from Russell who was onsite for the implementation and responded to every query diligently.
Impressed by NVM features, their technical implementations and consultant I participated in NVM setup as SF developer and was impressed by the technical level of NVM implementation for integration with SF. User and skill management, external routing is made very well. The remaining wish is to have closer integration with SF in skills and based on them agent availabilities. I am very grateful to NVM consultant Daniel W., he was competent, helpful and friendly. It was pleasant to work together on NVM implementation.
Great System & Great Training Love new voice media and it's reporting facilities. Great training session provided onsite by Tim too
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.