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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice Media Platform has been Great Improvement for us New Voice Media Platform has been a great improvement for us. The integration with Salesforce is excellent. Very smooth and they work together effortlessly. We have seen a major improvement in call routing, productivity, and reporting. Our implementation was great. A few minor things to work through but our implementation engineer was great. Very much recommended
intuitive and agile The tool is extremely intuitive and agile for so many different applications it's great. The granularity in reporting makes for amazing in depth analysis all at your fingertips. The integration of SF to our existing platform has been extremely smooth. Big shout out to Russ.
service great service!!
Great Salesforce Integration The high level of Salesforce integration that NVM has been able to provide has helped to transform the data we are now able to provide to stakeholders has made it easier for them to drive service performance. Robyn Tully has been instrumental in developing and launching features like dial lists which have had a huge impact on our Sales teams.
Excellent service Thank you for all your help
Absolutely stunning. It does an excellent job and rate this and exceptional well deserved 5 star review.
Amazing Service - Mo is the best! Amazing Service - Mo is the best!
NVM Great alternative to a desk phone. Very straight forward navigation.Error codes aren't a riddle
Great Integration We have been using NVM for over a year now and the integration with salesforce has been one of the main drivers in terms of benefits. Having assistants log into one system for their phone, case work and schedules has meant handle time benefits and customer experience benefits
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.