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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Service! NVM has been a great improvement in our business. We felt completely supported in our transition by the NVM team and we have already seen the positive impact for our team.
High quality systems and service NVM has delivered great outcomes to our business. We have greater visibility and reporting to allow us to address customer needs and satisfaction. The implementation was seamless with the entire team working consultatively with us to deliver the best options for our business. Would highly recommend NVM!
Great service & system We are only a small company but we still get a high level of customer service from our account manager and the technical support team. There are many positive elements of the system one is the voice recording which allows my team to remind themselves of the conversations they have had with customers. I use it to manage the efficiency and call out levels of my team remotely as well as call recordings for training purposes. TheNVM team always endeavour to find solutions to the any frustrations we have ha... read more
Phenomenal Solution! The way to unlock extreme value and puts a unique set of tools and reporting abilities in your hands. If there were more stars, I would have gone above and beyond. Just do it!
brilliant always fully satisfied with the experience!
New Voice Media Platform has been Great Improvement for us New Voice Media Platform has been a great improvement for us. The integration with Salesforce is excellent. Very smooth and they work together effortlessly. We have seen a major improvement in call routing, productivity, and reporting. Our implementation was great. A few minor things to work through but our implementation engineer was great. Very much recommended
intuitive and agile The tool is extremely intuitive and agile for so many different applications it's great. The granularity in reporting makes for amazing in depth analysis all at your fingertips. The integration of SF to our existing platform has been extremely smooth. Big shout out to Russ.
service great service!!
Great Salesforce Integration The high level of Salesforce integration that NVM has been able to provide has helped to transform the data we are now able to provide to stakeholders has made it easier for them to drive service performance. Robyn Tully has been instrumental in developing and launching features like dial lists which have had a huge impact on our Sales teams.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.