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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Grea telephony product providing powerful insights NVM is a great add on to Salesforce to provide seamless integration to telephony. We recently upgraded to the Advanced Stats package which provides a holistic view of both the Customer's experience and the Agents day to day activities. This allows us to see what is working, and what isn't and change accordingly. The support provided by NVM during this process was excellent and helped us sucessfully roll out across multiple regions at once.
Great Integration, with great support! Having just opened our brand new contact centre, we were really keen to get the telephony platform right. NVM integrates easily and seamlessly into Salesforce and is simple for the agents to use and understand. Definitely the right choice for us! The support and insights we have had from our project lead at NVM, Tim Lukacs has been amazing. From learning how to rebuild the entire IVR on the easy to use Call Plan Architect, to a fault free go live the support has been second to none.
Great Integration NVM has been extremely user-friendly and the integration with our Salesforce has been great. It's made it very easy to monitor agents and review calls. Any minor issues have been resolved quickly and efficiently.
Fantastic! New Voice Media was introduced to us mid 2015 and has made vast improvements to our service. It is now much easier for us to monitor agents activity as well as the calls we receive. It integrated easily to Salesforce and is simple to use. In the smaller number of occasion were there have been any issues encountered these have been resolved quickly and efficiently.
Excellent Having used NVM as an agent and a supervisor, I found it very easy to use. I find the integration with Salesforce very useful. Their account managers and help desk staff are always very understanding and helpful.
Great system I am just coming to the end of a project with New Voice Media. I have to say that our consultant, Tim Lukacs, has been professional throughout and provided us with some very useful insight. I would recommend the NVM tool to anyone using Salesforce as it integrates seamlessly.
Great Support Team, Exciting Future Functionality, Top CRM Team We have been using for over a year, of which I have been a part of this team for 6 months. Few niggles here and there, but cannot fault the Support Team - so quick to respond, even with non-P1 cases. They are always polite, professional, the communication is great too. System works well and the functionality planned for future releases are very exciting and will really help address some of the more common questions I get as Sys Admin. I must mention Kyle Hughes ... read more
Easy Integration - Very flexible Really flexible when making changes and advance stats reporting is really useful. The support from the Customer Success team, and in particular Chris Williams is fabulous - always there when help is needed and really proactive in making sure we are making the most out of what we pay for!
Impressive Customer Service We have recently implemented NVM and I am fully impressed with the thoughtful and robust service and implementation plan from our rep Sean Jares.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.