This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great system and even better service Our company recently introduced NVM to our business and our users can already see a difference in how this application can put us in a stronger sales position. The service of Mark Baldwin has been exemplary and when ever a small problem was identified it was treated with urgency and a fix was implemented almost immediately. Training was excellent and system is really user friendly.
Integration of NEME team and wider business into NVM with SF case handling NVM has been running in our business now for several years, the recent improvements and SalesForce integration has been a significant step for our case handling across different regions, the support in our recent expansion into other regions from our Customer Success Manager James Doyle was key to its success and the further projects we want NVM to be involved in with us.
Excellent support We have been using New Voice Media for a number of years. When the company's architects of the system moved on the platform got neglected and wasn't being managed properly. When we contacted NVM there support technicians Nasir Jaffer and James Doyle were outstanding in their support to get everything back on track for us. They are both a real credit to the company.
New system We just rolled this out in our office and it went brilliantly. Support from Russell was fantastic, he was easy to deal with and handled all questions with ease and confidence. The quality of the service and calls has been fantastic. Thank you
Grea telephony product providing powerful insights NVM is a great add on to Salesforce to provide seamless integration to telephony. We recently upgraded to the Advanced Stats package which provides a holistic view of both the Customer's experience and the Agents day to day activities. This allows us to see what is working, and what isn't and change accordingly. The support provided by NVM during this process was excellent and helped us sucessfully roll out across multiple regions at once.
Great Integration, with great support! Having just opened our brand new contact centre, we were really keen to get the telephony platform right. NVM integrates easily and seamlessly into Salesforce and is simple for the agents to use and understand. Definitely the right choice for us! The support and insights we have had from our project lead at NVM, Tim Lukacs has been amazing. From learning how to rebuild the entire IVR on the easy to use Call Plan Architect, to a fault free go live the support has been second to none.
Great Integration NVM has been extremely user-friendly and the integration with our Salesforce has been great. It's made it very easy to monitor agents and review calls. Any minor issues have been resolved quickly and efficiently.
Fantastic! New Voice Media was introduced to us mid 2015 and has made vast improvements to our service. It is now much easier for us to monitor agents activity as well as the calls we receive. It integrated easily to Salesforce and is simple to use. In the smaller number of occasion were there have been any issues encountered these have been resolved quickly and efficiently.
Excellent Having used NVM as an agent and a supervisor, I found it very easy to use. I find the integration with Salesforce very useful. Their account managers and help desk staff are always very understanding and helpful.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.