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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great support and integration - Tim Lukasz Very smooth integration and first, normal issues have been resolved extremely quick. Great support on the spot, needs have been understood and valuable advise has been given. Thanks a lot, Tim, for the great support, has been a pleasure.
Great Service and Support - Russell Healey We just wend live with NVM yesterday and I have to say that Russell has been a great support. The process of testing, designing, implementing and training was so easy and quick. I never had to worry about anything as Russell was always there in case our team had any questions. Thank you so much Russell for the fantastic service, support and prompt responses.
NewVoiceMedia Workshop with Mark Baldwin Following a day of professional services hosted with Mark Baldwin, I just wanted to leave some fantastic feedback. No request was an issue and we achieved a lot in the time we had. As well as several complex system changes, Mark also kindly took the time to train myself on how to make the most of what NVM has to offer. He also took the time to send over a document with links to every process I need in my role. Mark is an asset to NVM. Our new Account Manager Luke Hyde was also in atte... read more
Great and easy to use product. The integration with Salesforce is what makes it amazing! I've been working with NVM for roughly two years now in two different companies and I can not say anything negative about NVMs CTI. From initial integration of NVM to every single update that we had, everything always went almost flawless. Both their sales and support staff are fast to react and always very helpful ( Special thanks to Kyle Hughes for being our go-to guy for every situation that we had. When he steps in, you know that the... read more
Excellent Service Our business recently implemented NewVoiceMedia and i have been really impressed with it. The team can see the benefits of using this immediately and excited about the doors this has opened for us. Mark Baldwin has been great providing this for us.
Great system and even better service Our company recently introduced NVM to our business and our users can already see a difference in how this application can put us in a stronger sales position. The service of Mark Baldwin has been exemplary and when ever a small problem was identified it was treated with urgency and a fix was implemented almost immediately. Training was excellent and system is really user friendly.
Integration of NEME team and wider business into NVM with SF case handling NVM has been running in our business now for several years, the recent improvements and SalesForce integration has been a significant step for our case handling across different regions, the support in our recent expansion into other regions from our Customer Success Manager James Doyle was key to its success and the further projects we want NVM to be involved in with us.
Excellent support We have been using New Voice Media for a number of years. When the company's architects of the system moved on the platform got neglected and wasn't being managed properly. When we contacted NVM there support technicians Nasir Jaffer and James Doyle were outstanding in their support to get everything back on track for us. They are both a real credit to the company.
New system We just rolled this out in our office and it went brilliantly. Support from Russell was fantastic, he was easy to deal with and handled all questions with ease and confidence. The quality of the service and calls has been fantastic. Thank you
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.