This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Easy to use, great results! Since I've been using NVM the pick up rate has increased dramatically and I've had a lot better interaction with prospects. The ability to instantly listen back to a call you have just made is very useful and the ease of use has increased my productivity. Tim was friendly and helpful during implementation. Thanks NVM
NVM A great tool, that makes our every day tasks and communication with clients much easier and efficient. It was a pleasure to work wit Iain Clements, as he provided amazing support thoughout the whole process of integration. Keep up the good work !!! :)
NVM - Great Solutions, Highly Professional Organisation As a Business Analyst working with on a New Voice Media implementation, I have been hugely impressed by the level of commitment and professionalism shown by their whole team. A total pleasure working with them from the outset - and a special mention about Iain Clements, Professional Services Consultant, for all his efforts to ensure we met our objectives and timelines.
Seamless intergration We have been running our call center pilot relying on NVM for some months. It is very impressive to see how seamlessly NVM is integrated with our Salesforce. Also the first steps to set-up NVM solution were surprisingly fast.
NVM Je suis très contente avec New Voice Media. C'est très facile et efficace
Very professional and friendly company to work with As the Salesforce Technical Architect on this NVM integration project, I was very pleased to work with such a professional and friendly company. The on-site consultant was a pleasure to work with, the system was configured and up and running very quickly and the Agent productivity improved measureably.
Impressive solution It has been a pleasure working with New Voice Media team as part of an Integration project. NVM has large volume of good features. It was easy to roll out and our agents found it quite easy to use this CTI solution. As a Salesforce Developer I would recommend this CTI and delighted that it was quite good match for our contact centre's complex call handling scenarios and I found that our senior stakeholders were quite happy with the Out of the box reports and dashboards provided by NVM.
Very pleased The NVM solution is very easy to use
NVM Мисля, че използването на NVM ще улесни процеса на работа какато за агентите така и за мениджмънта - мултифункционална и лесна за използване система
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.