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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Smooth Transition & Easy to Use Have just moved over to NVM and finding it very easy to use, Russell presented the processes on how to operate the panel in a very clear and concise manner which the entire team found helpful. Intergration with SalesForce is fantastic and we are looking forward to generating accurate call reports. Thank you Russell for your help with setting this up :)
EXCITING NEW SYSTEM! I am looking forward to this wonderful transition to Salesforce! The NVM team has been very helpful making sure that everything is working properly and ensuring our success. I look forward to maximizing every new thing we have being offered here at BISK and this process has been very nerve racking yet exciting.
Great NVM team and product. With our company making major changes to its operating systems and going to Salesforce and using NVM it is great to see the changes that have been made. The new systems and NVM have been a major improvement and the Team from NVM has been on site to assist us with any issues, but there have not been. A very helpful NVM team and looking forward to be working with them in the future!!
Manager..Michigan State The customized real time screen is easy to use..The team was a great help
Great product Great Team = AWESOME As we transition from an old system to new one, the NVM team has been very accommodating and professional. They have been working with us to make sure everything runs smoothly prior to our integration. The product sounds clear and is very easy to use. You guys have a great team! Thank you for the excellent customer service!!
New Voice Media - Amazing! We have been active with NVM for only 4 days and it's been a seamless transition. The system is very user friendly and the NVM team have been available for any issues on the spot. The team is excited to experience it in conjunction with Salesforce next week. The NVM team have been instrumental with ensuring all representative's and management are confident and successful with NVM. We are fortunate to have such great support.
Good integration. Easy to use. We have just implemented NVM and we're happy with how its working so far. System seems really easy to use and to set up everything how you want it. NVM's product is great. Thanks to Russell for the good help implementing it.
NVM - Easy to use, easy to integrate, delivers great results We have been using NVM for the last 4months and have been so impressed with the results. It has improved the productivity of my team by enabling them to make more calls and by improving the pick up rate of those calls. It has improved the quality of their calls as I am able to provide real-time feedback, which in turn has increased sales. The team at NVM have been a pleasure to work with, in particular Andrew Crowe and Tim Lukacs. I cannot recommend this tool enoug... read more
Very professional, perfect integration I have been using NVM for the last month, it's efficient and easy to use. The integration in SF is great. The different settings are really helpful, I highly recommend it. In addition, the NVM team is very friendly and helpful, especially Tim Lukacs I worked with.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.