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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM integration - Tim Knox Great support during integration! Thank you - we appreciate it!
NVM Implement and Integration Successfully rolled out the live system yesterday and with on site support of Mark Baldwin, who has been of great help and assistance making system adjustments where necessary and investigation any odd scenarios we came across with almost immediate resolutions. Working so closely with us to get this project off the ground and implement, the extensive testing we put the Salesforce and NVM system through payed off, we could not have got to this point as well as we have with there help, thank you v... read more
NVM integration Excellent project management and collaboration with our further Salesforce integration partner led to a successful go live after only 8 weeks.
NVM integration - Tim Lukasz great support during the integration. Issues after the go-live have been solved very quick. Never had the feeling to stand alone with questions or challenges. Thanks a lot Tim!
Great support and integration - Tim Lukasz Very smooth integration and first, normal issues have been resolved extremely quick. Great support on the spot, needs have been understood and valuable advise has been given. Thanks a lot, Tim, for the great support, has been a pleasure.
Great Service and Support - Russell Healey We just wend live with NVM yesterday and I have to say that Russell has been a great support. The process of testing, designing, implementing and training was so easy and quick. I never had to worry about anything as Russell was always there in case our team had any questions. Thank you so much Russell for the fantastic service, support and prompt responses.
NewVoiceMedia Workshop with Mark Baldwin Following a day of professional services hosted with Mark Baldwin, I just wanted to leave some fantastic feedback. No request was an issue and we achieved a lot in the time we had. As well as several complex system changes, Mark also kindly took the time to train myself on how to make the most of what NVM has to offer. He also took the time to send over a document with links to every process I need in my role. Mark is an asset to NVM. Our new Account Manager Luke Hyde was also in atte... read more
Great and easy to use product. The integration with Salesforce is what makes it amazing! I've been working with NVM for roughly two years now in two different companies and I can not say anything negative about NVMs CTI. From initial integration of NVM to every single update that we had, everything always went almost flawless. Both their sales and support staff are fast to react and always very helpful ( Special thanks to Kyle Hughes for being our go-to guy for every situation that we had. When he steps in, you know that the... read more
Excellent Service Our business recently implemented NewVoiceMedia and i have been really impressed with it. The team can see the benefits of using this immediately and excited about the doors this has opened for us. Mark Baldwin has been great providing this for us.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.