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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Easy to use and great for reporting daily KPIs We've been using NVM with salesforce integration for about a year in our NZ office and just had it implemented in our UK contact centre. The implementation team at NVM was fast and we encountered no issues and the after care was excellent, providing training and ongoing support. Overall a seamless and enjoyable experience with no issue. My team are taking/making calls daily and providing key metrics and reports to our senior team. I highly recommend NVM and thumbs up to Tim who ... read more
Smooth Integration, Great Support A big thank you to Tim and the team in helping us implement NVM in such a short amount of time. Transition to the system and going live was smooth and the pre and post launch support has been exceptional.
Sharp Development and Smooth Deployment! A great experience working with Tim and the Team from NVM. I am responsible for training sales team and Tim was especially helpful providing the required information to enable our team to have the best possible start. In addition the NVM Wiki is a fantastic resource. Thanks NVM!
New Telephony System We have been using NVM for the past 2 weeks in a live environment, NVM have been an absolute delight to deal with, Both Eric and Tim Knox were very helpful in the transition from our Legacy telephony to installing NVM, We have now had over 4000/5000 calls in over a week without any issues. Would definitely recommend Thank you NVM, Timothy Knox and Eric Buchanan
Cloud Contact Centre project implementation We recently went live with New Voice Media's Cloud Contact Centre and Salesforce's Service Cloud to a new team. Despite extensive testing, as the project went live I was filled with trepidation. Much to my joy there was no cause for worry, it went off without a hitch. The New Voice Media's assistance and input with our project team was invaluable and our success is in no small measure down to them. I'd particularly like to thank Mark Baldwin as his tireless effort and sterling work... read more
NVM integration - Tim Knox Great support during integration! Thank you - we appreciate it!
NVM Implement and Integration Successfully rolled out the live system yesterday and with on site support of Mark Baldwin, who has been of great help and assistance making system adjustments where necessary and investigation any odd scenarios we came across with almost immediate resolutions. Working so closely with us to get this project off the ground and implement, the extensive testing we put the Salesforce and NVM system through payed off, we could not have got to this point as well as we have with there help, thank you v... read more
NVM integration Excellent project management and collaboration with our further Salesforce integration partner led to a successful go live after only 8 weeks.
NVM integration - Tim Lukasz great support during the integration. Issues after the go-live have been solved very quick. Never had the feeling to stand alone with questions or challenges. Thanks a lot Tim!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.