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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Contact World for salesforce Easy to build Call plans and also easily to follow call plan architect helped us create a more customer friendly lines, There has also been improved and movement of calls between ourselves and our outsource partners, Also the statistics and reports sides of things are easily accessible and are ready at click of button when needed for any advisor stats you require.
Dean Sheeran Good experience for us so far. Implementation has been smooth and the integration with salesforce is simple. We are already seeing an increase in both activities and efficiencies. The call recording capabilities integrated into salesforce are particularly useful for compliance and training. In addition the support and training from the NVM consultant has been excellent.
Nice and easy Great product, very easy to use.
Contact World for Salesforce The NewVoicemedia CTI has been fantastic!! It is ensuring everything is done in an efficient manner and streamlining processes within Salesforce.
ContactWorld for Salesforce ContactWorld is an awesome product, simple integration with Salesforce and delivers in all aspects!
ContactWorld for ServiceCould Been using it over 2,5 years now and has been a stable and excellent product. Really Straight forward and the people within NVM are always prepared to help . Special thanks to Kyle Hughes (NVM) for providing us with the training.
Rajkumar - Contact world - NVM Contact world app is very useful plugin for call centre support. It's easy to integrate with the NVM call flow and Salesforce. Customer records are opened automatically once the phone number was matching. We never faced any issues. Alastair Bowers is the contact person from NVM for the integration. He is very friendly and gave very good presentation on the NVM call plan and reporting.
ContactWorld for Salesforce ContactWorld is an excellent product with seamless integration with Salesforce. Simply this product delivers. Thank you to Alastair Bowers who we work with from New Voice Media. His great technical capability, meticulous organisation and communication with everyone of our stakeholders really helped with the integration.
Contact World - NVM We are using Contact World since more than 3 months and are extremely happy with our decision. Amazing call quality, super easy and straightforward user interface, great reporting tools. Our telephone agency is extremely happy with Contact World, which is not only caused by the app's reliability, but also the fantastic service we got from NVM so far - super short response time and highly flexible.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.