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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
User friendly easy to see buttons lists and applications for the New Voice Media with various points of differing security ideas great for call centers.
Simple to use!!! The ease of use on the contact pad is amazing, just looking forward to the conferencing function when it gets released
User friendly and simple Integration with SalesForce was easy and simple to use. Support was very useful
Great system - easy use! Very easy to use compared to previous system. Appreciate the help from New Voice Media support team! Much more user friendly. Love it :) Keep up the good work guys!
Top technology Newvoicemedia is a user friendly app that allows effective and effecient work to be done.
User friendly Changes to sales force have been super succesful, loys of support and very user friendly.
Soft phone is so cool! I much prefer the soft phone, no more convoluted and complicated processes to transfer calls, and its great being able to call other agents and transfer customers directly instead of organising call backs. I really like being able to copy a customers phone number from their account, paste and dial!
Really great once bugs are removed I am really enjoying using this. It has made my job alot easier already. The best feature is being able to transfer calls to colleagues.....
Good stuff Way easier to use than our last system. Keep up the good work guys
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.