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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Efficient, flexible and easy-to-use As our customised SFDC was still not a dedicated tele-marketing tool there was potential in increasing efficiency. Furthermore the reporting on call statistics was not ideal. Due to this we looked for a solution to solve this. The chosen NVM Contact World solution offers several benefits (i.e. CTI etc.) with which we significantly increased the efficiency. As the NVM solution is fully integrated on SFDC also our reporting is much more accurate now as the solution is logging results directl... read more
New Voice Media - very user friendly and flexible Alastair and Craig is our dedicated NVM contact. We had great support during implementation and go live. The solution is really flexible and easy-to-use. The reason why we decided to use Contact World: As our customised SFDC was still not a dedicated tele-marketing tool there was potential in increasing efficiency. Furthermore the reporting on call statistics was not ideal. Due to this we looked for a solution to solve this. The chosen NVM Contact World solution offers severa... read more
New Voice Media After a recent change of leadership i have been dealing with NVM regarding the systems which means i have been calling their support team and contacting Alastair Bowers. I have found both Alastair and the support team very helpful and all my questions have been answered promptly which in a busy and demanding working environment is fantastic and refreshing compared to other companies we have worked with in the past.
ContactWorld implementation now live Thanks Alastair for a very effective and pleasant discovery-through-build phase, and Tim for easing our first day of live usage. What a fine product, endlessly flexible yet able to provide a solution which is capable of being above all a neat solution, appropriate to a relatively simple environment. We await roadmap developments with baited breath!
Many features and simple to use Pros: - Alastair Bowers - Ease of use - Clean integration with SF - Very administration friendly - Admin can also manipulate the call plan without having to contact NVM - Customizable Cons: - A call which has been "transferred in by a colleague" cannot be put on held or transferred any further, but I've been told this is something which is being worked on Recommended!
Amazingly simple yet really, really powerful CRM I took over the running of Contact World when I joined our company nearly three years ago, now I would not be without the system. This is an excellent App, but what really makes it stand out is the real world HUMAN support you get. Dealing with Number Provisioning and Support is fantastic and a really good user experience - they give advise and guidance as well as the day-to-day work. I could not be without this app!
The best I like it!!!
Does what it says on the tin Really useful, works as it should, no problems at all and couldn't work without it. Highly recommend.
ContactWorld We have implemented NVM ContactWorld with Salesforce and the NVM team Scott Flatman and Scott Hawkins have ensured this has been done seamlessly. The technical support has been second to none; responsive, solutions orientated and a pleasure to work with. The system has achieved exactly what we set out to achieve and we look forward to continuing to work with NVM as our business evolves.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.