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Wag Hotels - Santa Clara

4.3

About this business

Location details

2000 Duane Ave, Santa Clara, CA, 95054, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3857 reviews
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Nicole C.'s profile image
Nicole C. 
rating
3 weeks ago

This location is so amazing. My dogs are treated well and the staff is just so wonderful. Thank you all for being so good to my dogs and being so flexible when we need to make changes. Amazing place!! 

Rachel S.'s profile image
Rachel S. 
rating
3 weeks ago

The staff are so welcoming and always make my dogs feel so loved. My family and I trust this place and would definitely recommend it to anyone with dogs! 10/10!! 

Richard F.'s profile image
Richard F. 
rating
3 weeks ago

Brought my pup here last week and I don't think she's ever been happier with anyone outside my family. The staff here is so great and one of the managers Richard was so helpful. Him and his entire staff really do a great job making sure Dolly felt comfortable. Calling me when she seemed down. I really felt like my puppy was with family. They had me wagging my tail! I love Wag!!! 

Jacob N.'s profile image
Jacob N. 
rating
a month ago

Great place to board or let your dog stay if you work a shift to long to leave them at home. The staff is super kind and super helpful I call and check on my dog a lot and they are always on top of it. Great for trips as well! Website is pretty clear and direct and the app works great once you start using their services! 

Business response:

Dear John, Thank you so much for the review! We truly appreciate you taking the time to share your experience. We’re so glad to hear that our team has been kind, helpful, and responsive whenever you’ve called to check in on your pup. We completely understand how important that peace of mind is, whether it’s during a long work shift or while you’re away on a trip. It’s also great to hear that you’ve found the website and app easy to use—that’s exactly what we aim for! We’re thrilled you had a great experience, and we can’... read more

Katherine S.'s profile image
Katherine S. 
rating
2 months ago

Recently took our two two-year old cats to Wags Hotel-Santa Clara and was very happy we did. We boarded them for three nights and four days and was happy to know they had cameras that allowed us to check up on them when we wanted to. The facility itself was very clean along with the area our cats were boarded. All the employees were very friendly and they sent us pictures of them each day they were there. We will be using them again for our next out-of-town plans. 

Business response:

Dear Katherine, Thank you so much for taking the time to leave us such a kind review. We’re thrilled to hear that you had a great experience and felt comfortable checking in on your cats during their stay. We’re so glad Rambo and Sassy Pants had a wonderful visit and enjoyed their time with us—sending daily updates is one of our favorite parts! We truly appreciate your trust and look forward to seeing Rambo and Sassy Pants again on your next out-of-town adventure. Best Regards, Richard Cornejo and the Santa Clara Wag Hotels... read more

Heidi J.'s profile image
Heidi J. 
rating
3 months ago

This was our first experience with boarding our dogs. Wag Hotels Santa Clara is a very clean facility. I was impressed that with the many dogs it was very clean and did not have a kennel smell. Our dogs Primrose and Willow received very good care during their stay. When we dropped them off for the first time they right to the worker without hesitation. I love the convenience of their services and hours. I had peace of mind that they were being well taken care of. I loved that we could watch them on the cameras and enjoyed ... read more

Business response:

Thank you so much for the wonderful review! We’re thrilled to hear that your first boarding experience was such a positive one and that Primrose and Willow felt comfortable right from the start. It means a lot to us that you noticed the cleanliness of our facility and felt peace of mind knowing your pups were well cared for. We’re so glad you enjoyed the cameras, photo updates, and seeing them interact and have fun. We truly appreciate it and look forward to seeing Primrose and Willow again soon! Warmest Regards, Richard C... read more

Alonzo B.'s profile image
Alonzo B. 
rating
3 months ago

When I first went in, I was a little upset because my appointment was canceled. Not sure what happened with the system but thankfully, this young lady helped me out! ; I really do appreciate her work because she was helping me out for about 20 minutes Specially, because the lobby was so busy! Karime was absolutely amazing! It was my first time boarding services with my dog. I had an issue with getting the pictures sent. I called and again, Karime answered the phone. Once I ended the call. I got my pictures unless than 5 m... read more

Business response:

Thank you so much for taking the time to share your experience with us. We sincerely apologize for the mix-up with your appointment and any frustration it may have caused. We’re very glad it was resolved and truly appreciate your patience. We’re thrilled to hear that Karime was able to step in and turn things around for you. She will be so happy to know her kindness, professionalism, and dedication made your first boarding experience a positive and stress-free one. We’re also glad the photo issue was quickly resolved and th... read more

Rose C.'s profile image
Rose C. 
rating
5 months ago

We love Wag Pet hotel. They offer several services that help make the time away from our precious pooch easier. We love the daily photos of our dog that they send us. We really appreciate our dog coming home not smelling like other dogs. 

Mayra R.'s profile image
Mayra R. 
rating
5 months ago

Eliana is absolutely incredible! She's so loving and attentive with my dog, Maggie. It gives me so much peace of mind knowing Maggie is not only well cared for but also genuinely loved by the Santa Clara Wag Hotel team. During a recent 5 day boarding, Eliana took the time to visit Maggie in her room and spend extra time with her, which means the world to us. You can tell she truly cares about the dogs she looks after. I'm so grateful to her and everyone at Wags. 

Business response:

Hello Mayra, Thank you so much for taking the time to share this wonderful review! We’re so glad to hear that Maggie loves her play and boarding time with us. Rex and Ricky will be thrilled to get your special shoutout—we agree, they’re fantastic! We all adore Maggie and are so happy she’s part of our Wag Hotels family. We look forward to seeing her again soon! Best Regards, Maria Villalpando and The SC Wag Team!! 

Frequently asked questions about Wag Hotels - Santa Clara

How is Wag Hotels - Santa Clara rated?

Wag Hotels - Santa Clara has a 4.3 star rating with 857 reviews. 

When is Wag Hotels - Santa Clara open?

Wag Hotels - Santa Clara is open now. It will close at 6:00 p.m.