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Wag Hotels - Santa Clara
- Pet Boarding
- Santa Clara, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Located in the heart of Silicon Valley, Wag Hotels Santa Clara pet hotel is the ultimate boarding and daycare destination for cats and dogs. Our luxury pet resort is open 24/7 every day of the year and is conveniently nestled just off the 101 freeway. We feature an array of services and amenities that can be completely customized to your unique pet.
Location details
2000 Duane Ave, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so happy about the customer service that they offer. Manager ( forgot to ask his name) helped me while he was on lunch break. Pedro sit down with me and help me to book a reservation about 30min or so ( Santa Clara location was fully booked, and he booked me at San Francisco) because I had trouble making reservation on the phone or via App. He was very very kind. This place is where I will use to board my dog from now.
Honestly, I was very disappointed at first because of poor communication and new employees. I was promised pictures, reports, and updates but received none after several phone calls. It was until the last day when Wes came to save the day and change my mind about ever using Wag again. His communication, love and care for my dog proved he truly made a connection with him. I was sent a picture and he apologized on the other employees' behalf. When picked up he made accommodations for me and my dog genuinely happy. Wes knows wh... read more
Business response:
Hello Stefan, thank you so much for your 5 star review , Wes is amazing . I’m so happy he made your experience better. I do apologize for the initial poor communication .
We always feel very comfortable dropping our dog off at Wag Hotel for the weekend or day whenever we are going out of town. They take the best care of her and she is always excited to go back!
A wonderful option for our dog to get socialized and some exercise! The hours for drop off and pick up are really flexible, and they offer military discounts.
Business response:
Jack thank you so merry ch for your 5 star review my team & I would so hard to care for all of our Guests . They are All family while they stay with us .
I just love getting my Maltipoo groomed at Wag Hotel. Her cut is always perfect.!!! I drive 30 minutes each way to get the best grooming services because its worth it! The staff is always very nice to deal with and great with accommodating last minute requests.
Business response:
Thank you for the 5 start review, Yes Nicole is a very good groomer, she simply has an amazing personalty . The rest of my Team & I thank you , We cant wait to see Coco again
Great service, very clean, friendly stuff. I can leave my dog and know she has a fun for a day. Grooming is one of my fav services, my half poodle looks always stunning. Highly recommend it.
We have only tried Wag hotels in Redwood City in the past and this was our first experience in Santa Clara location and it was nothing but perfect. We have a big Labradoodle (90+ lbs) and he had a grooming service with Sophia who is awesome. This location has more parking than RWC and bigger facilities in general. Staff is super friendly from check in through pick up and our dog is very happy during his 4 hour stay while being groomed. We will definitely be back soon.
Edit: Thanks Christen for reaching out! I have seen a huge improvement in customer service in friendliness and knowledge on how my pup did for the day within the last few weeks!
Business response:
Angelia, I’m so sorry you had that experience at Wag Hotels in SAnta Clara , we do have a lot of New hires & are not familiar with all of our Guests & Clients along with the shift change at 3 pm The handlers and the front end team are new for the day. My deepest apologies to you for us making you wait and not knowing your pup at the time of pick up. My team & I work hard to get to know our Guests and there Owners. I can assure you while your pup was here he was taken care of and the handler in the play area was aware of h... read more
Great place for dog day care - I'm able to go to work and trust that my dog will have fun, be taken care of, and play with other dogs and people! One of the perks is that they have a dog cam throughout the day and you're able to check up on your baby. Love the amount of effort they put into make this a place and experience that's transparent and friendly.
Business response:
Hi Lisa! We are delighted to hear you enjoy the Wag Cam feature. It can be so much fun watching your pet while your away. Our company is built on transparency, and we try our very best to ensure our pet parents feel that as they interact and engage our services. We can't thank you enough for leaving such a kind review. Thank you!
Frequently asked questions about Wag Hotels - Santa Clara
How is Wag Hotels - Santa Clara rated?
Wag Hotels - Santa Clara has a 4.8 star rating with 598 reviews.
When is Wag Hotels - Santa Clara open?
Wag Hotels - Santa Clara is open now. It will close at 6:00 p.m.