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Wag Hotels - Santa Clara
- Pet Boarding
- Santa Clara, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Located in the heart of Silicon Valley, Wag Hotels Santa Clara pet hotel is the ultimate boarding and daycare destination for cats and dogs. Our luxury pet resort is open 24/7 every day of the year and is conveniently nestled just off the 101 freeway. We feature an array of services and amenities that can be completely customized to your unique pet.
Location details
2000 Duane Ave, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love bringing my dog, Cooper, here! I've been bringing him since 2019. The staff are very friendly and he's always worn out when he comes home from All Day Play. The drop off and pick up process is really easy and convenient. I love checking the Wag cam during the day for some peace of mind that Coop is doing ok. Some of my neighbors bring their dogs here too, so Coop usually has a friendly face when he comes. Highly recommend!
After the yelp review, the Wag customer service team reached out to me through phone and email and tried to make up their poor services. I appreciated their offer and gesture. I can see they try to listen the customer and unhappy experience. They offered me another grooming session with a Salon manager who has more experience. I don't think it's necessary for my dog for now, since she went to another groomer after wag. But I appreciated the offer and their care for the customer.
Business response:
Hello Rachel, I’m so sorry you pups haircut was not to your liking & that there is save marks . We guarantee our cute . Please allow us to fix the uneven places & make this right for you & you pup . Our Salon Manager would be happy to correct these errors, she is an amazing groomer and we always want you to leave here happy . Please reach out to me Christen or Nicole the salon Manager either one of us, would be happy to get you guys in as soon as possible. This will also allow us to apologize in person. We guarantee your ha... read more
I am so happy about the customer service that they offer. Manager ( forgot to ask his name) helped me while he was on lunch break. Pedro sit down with me and help me to book a reservation about 30min or so ( Santa Clara location was fully booked, and he booked me at San Francisco) because I had trouble making reservation on the phone or via App. He was very very kind. This place is where I will use to board my dog from now.
Honestly, I was very disappointed at first because of poor communication and new employees. I was promised pictures, reports, and updates but received none after several phone calls. It was until the last day when Wes came to save the day and change my mind about ever using Wag again. His communication, love and care for my dog proved he truly made a connection with him. I was sent a picture and he apologized on the other employees' behalf. When picked up he made accommodations for me and my dog genuinely happy. Wes knows wh... read more
Business response:
Hello Stefan, thank you so much for your 5 star review , Wes is amazing . I’m so happy he made your experience better. I do apologize for the initial poor communication .
We always feel very comfortable dropping our dog off at Wag Hotel for the weekend or day whenever we are going out of town. They take the best care of her and she is always excited to go back!
A wonderful option for our dog to get socialized and some exercise! The hours for drop off and pick up are really flexible, and they offer military discounts.
Business response:
Jack thank you so merry ch for your 5 star review my team & I would so hard to care for all of our Guests . They are All family while they stay with us .
I just love getting my Maltipoo groomed at Wag Hotel. Her cut is always perfect.!!! I drive 30 minutes each way to get the best grooming services because its worth it! The staff is always very nice to deal with and great with accommodating last minute requests.
Business response:
Thank you for the 5 start review, Yes Nicole is a very good groomer, she simply has an amazing personalty . The rest of my Team & I thank you , We cant wait to see Coco again
Great service, very clean, friendly stuff. I can leave my dog and know she has a fun for a day. Grooming is one of my fav services, my half poodle looks always stunning. Highly recommend it.
We have only tried Wag hotels in Redwood City in the past and this was our first experience in Santa Clara location and it was nothing but perfect. We have a big Labradoodle (90+ lbs) and he had a grooming service with Sophia who is awesome. This location has more parking than RWC and bigger facilities in general. Staff is super friendly from check in through pick up and our dog is very happy during his 4 hour stay while being groomed. We will definitely be back soon.
Frequently asked questions about Wag Hotels - Santa Clara
How is Wag Hotels - Santa Clara rated?
Wag Hotels - Santa Clara has a 4.8 star rating with 619 reviews.
When is Wag Hotels - Santa Clara open?
Wag Hotels - Santa Clara is closed now. It will open at 9:00 a.m.