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Wag Hotels - Santa Clara
- Pet Boarding
- Santa Clara, CA
About this business
Location details
2000 Duane Ave, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I first went in, I was a little upset because my appointment was canceled. Not sure what happened with the system but thankfully, this young lady helped me out! ; I really do appreciate her work because she was helping me out for about 20 minutes Specially, because the lobby was so busy! Karime was absolutely amazing! It was my first time boarding services with my dog. I had an issue with getting the pictures sent. I called and again, Karime answered the phone. Once I ended the call. I got my pictures unless than 5 m... read more
Business response:
Thank you so much for taking the time to share your experience with us. We sincerely apologize for the mix-up with your appointment and any frustration it may have caused. We’re very glad it was resolved and truly appreciate your patience. We’re thrilled to hear that Karime was able to step in and turn things around for you. She will be so happy to know her kindness, professionalism, and dedication made your first boarding experience a positive and stress-free one. We’re also glad the photo issue was quickly resolved and th... read more
We love Wag Pet hotel. They offer several services that help make the time away from our precious pooch easier. We love the daily photos of our dog that they send us. We really appreciate our dog coming home not smelling like other dogs.
Eliana is absolutely incredible! She's so loving and attentive with my dog, Maggie. It gives me so much peace of mind knowing Maggie is not only well cared for but also genuinely loved by the Santa Clara Wag Hotel team. During a recent 5 day boarding, Eliana took the time to visit Maggie in her room and spend extra time with her, which means the world to us. You can tell she truly cares about the dogs she looks after. I'm so grateful to her and everyone at Wags.
Business response:
Hello Mayra, Thank you so much for taking the time to share this wonderful review! We’re so glad to hear that Maggie loves her play and boarding time with us. Rex and Ricky will be thrilled to get your special shoutout—we agree, they’re fantastic! We all adore Maggie and are so happy she’s part of our Wag Hotels family. We look forward to seeing her again soon! Best Regards, Maria Villalpando and The SC Wag Team!!
Ricky and the rest of the staff are amazing! My dog loves being at way more than at home :)
The staff here are some of the friendliest and most reliable people I've ever met. Every time we pull into the driveway, my dog's tail starts wagging -- and that joy is all thanks to the wonderful humans inside. Huge shoutout to Zach, Ricky C, Eliana, Lexi, and Elandra. You've made this place feel like Stewie's second home, and I know he's in the best hands every single day. That peace of mind is truly priceless.
Wag Hotels is our go to for our 8 year pup for all of our vacations! He's an anxious pup but I never have worried about his health or safety when we've left him there for boarding or daycare. I have rarely had issues with finding a room for our small pup (sometimes have had to upgrade his room size but dates are usually always available as long as I book far in advance for long holiday weekends). I was running into some issues around my boarding package and Taja helped mitigate that ASAP despite me waiting for months for so... read more
Business response:
Hello Anna, Thank you so much for the 5-star review! We’re thrilled to be your go-to for your pup’s boarding and daycare needs. It means a lot to hear that you feel confident about his health and safety while he’s with us. We’re also so glad Taja was able to step in and resolve your concerns—she truly is a proactive and caring teammate, and we’ll be sure to pass along your kind words. We can’t wait to welcome your pup back for his next stay! Best Regards, Maria Villalpando and The SC Wag Team!!
The staff at this Santa Clara location are all truly amazing. Maggie (my shepsky) absolutely loves coming to all day play and boarding. I want to give a special shout out to Rex and Ricky. They are always super friendly and loving to Maggie.
Business response:
Hello Mayra, Thank you so much for taking the time to share this wonderful review! We’re so glad to hear that Maggie loves her play and boarding time with us. Rex and Ricky will be thrilled to get your special shoutout—we agree, they’re fantastic! We all adore Maggie and are so happy she’s part of our Wag Hotels family. We look forward to seeing her again soon! Best Regards, Maria Villalpando and The SC Wag Team!!
I've been taking my dog to Wag since he was 7 months old. He loves everyone, and everyone loves him! Stuff recognizes him immediately, play with him, and they never disappoint! I drop him off multiple times a week early morning, and Ricky C. (despite being 6am) is always smiling and ready to receive my baby. I couldn't recommend any other place in the Bay that would provide this treatment!
Business response:
Hi Lais, Thank you so much for this wonderful review! We love having Roy Kent as part of our Wag family, and it’s heartwarming to know he’s just as excited to see us as we are to see him. His handlers absolutely adore him and love his energy! Ricky will be especially happy to hear your kind words—he truly brings great energy to every morning. We’re so grateful for your trust and recommendation, and we can’t wait to keep seeing Roy Kent’s happy face each week! Best Regards Maria Villalpando and The Santa Clara Team!!
Taja and Ricky did a great job today and they are so good to our boys. Check in is always smooth and our big boys Ace and Griffin love Taja. Ricky is efficient and they both deserve praise! We appreciate the staff and care Wag delivers to our boys.
Business response:
Hello A H, Thank you so much for sharing this wonderful review! We’re thrilled to hear that Ace and Griffin enjoy their time with us. They’re both so energetic, playful, sweet, and smart—we just love having them here! Taja and Ricky will be so happy to know how much their care and efficiency mean to you—they truly love what they do. We appreciate your trust in our team and are grateful to have your boys as part of our Wag family! Best Regards Maria Villalpando and The Santa Clara Team!!
Frequently asked questions about Wag Hotels - Santa Clara
How is Wag Hotels - Santa Clara rated?
Wag Hotels - Santa Clara has a 4.3 star rating with 892 reviews.
When is Wag Hotels - Santa Clara open?
Wag Hotels - Santa Clara is closed now. It will open at 9:00 a.m.