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Wag Hotels - West Loop
- Consumer Services
- Chicago, IL
About this business
Looking for quality care for your pet during the day? With Los Angeles traffic, it’s hard to get home in time to walk your dog. That’s where we come in! When it comes to dogs, we love to serve! More than just a Hollywood dog boarding facility, Pooch Hotel also offers awesome dog daycare. With multiple spacious play areas, our experienced staff members separate dogs into groups by size and personality to ensure everyone enjoys playtime. We keep the peace and award delicious treats for good behavior. Your pet will also have ac... read more
Location details
1214 W. Monroe Street, Chicago, IL, 60607, United States
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We have been boarding our dog, Einstein, since he was a pup. He is nowalmost 13 years old. Pooch Hotel is the onley place he has been boarded. Ths last time he stayed at Pooch Hptel for 23 days while my husband had a hip replacement and did home recovery. While Einstein was there we got periodic updates on how he was doing as well as adorable pictures of him. If there was a problem, they called immediately (food, etc.). We love our dog and would not trust anyone else to take care of him. They are the best!
Business response:
We love having Einstein stay over and it is our greatest joy to be able to provide him with the best care. We're glad you love the Pupdates as much as we love sending them!
Great experience! My dogs are not always on their best behavior. So, I really appreciate how patient and professional the entire staff has been with them. Thank you!
Business response:
Thank you for the review, Karis. We always do our very best to make sure all of our clients and guests are provided with the best service!
Would be great if I could text ahead for dog pickup
Business response:
Thank you for the review, Anthony! Argos is such an easy going pup and we love having him in play. We always appreciate any feedback from pet parents in order to improve our services. We appreciate the recommendation and we are always looking to the future and making improvements.
Pooch Hotel is the best! Our basset hound has been attending day care at the West Loop location regularly for the last six months, since he was 5 months old. He has tons of puppy energy, and was initially causing some aggravation to some of the older dogs, but the staff at Pooch Hotel were fully committed to having Bertie fit in so that everybody would feel comfortable and have a nice time. We have been so impressed by their dedication to not only our pup, but to all of the dogs they have staying with them. Bertie can be... read more
Business response:
Thank you for the great review Carolyn! It is a great joy when we can make sure the pooches have the best time here! Bertie is such a good boy and we understand that young pups have a few doggy social cues to learn and we try our very best to make sure they learn them successfully while having fun! We love that he is part of our Pooch family!
Again, great experience with Pooch Hotel. Left my pup with them for 10 days over the holidays and they took wonderful care of him. I'm thankful that I have a boarding/daycare resource like PHWL. Thanks again!
Business response:
Thank you again for the wonderful review, Jonathan! As always, it was a joy to have him stay with us! We look forward to seeing him again soon!
Our dog Kang loves to go West Loop for day care. Kang is always so excited when I drop him off. We like that we can watch him and he always plays a lot and has a lot of fun. The people at Pooch Hotel doing such a great job and are all super nice. We brought Kang a couple of times for boarding too and we knew he is in good hands.
Business response:
Thank you for the review, Jessica. Kang's quirky personality is always sure to make us laugh and love him even more!
Great customer service! Happy New Year email from my dog Finn during his visit was greatly appreciated!
Business response:
Thank you for the review, Ashley! It was great to see Finn make friends during his stay. We look forward to seeing him again soon!
We were referred to the Pooch Hotel by our vet after our dog sitter canceled on us right before Christmas. They were able to squeeze in our dog, Rizzie last minute for a full week and made the application process very easy for us. Throughout her stay, they sent me "pupdates" and I was able to watch her in playgroup through a webcam everyday. I checked in on the camera several times a day to see how she was doing. Our Vizsla needs A LOT of playtime so it was so comforting to see her wagging her tail and playing with the other... read more
Business response:
Thank you for the review, Mandy! Rizzie quickly became a favorite here! Everyone kept asking when she'll be back! We look forward to seeing her again.
Our large dog always has a great time at Pooch! He is well taken care of, plays hard and always comes home happy and exhausted.
Business response:
Thank you for the review, Amy! It's so crazy to think back on how little Tex was when he first came here! We love getting to see him and we look forward to seeing him again soon!
Frequently asked questions about Wag Hotels - West Loop
How is Wag Hotels - West Loop rated?
Wag Hotels - West Loop has a 4.9 star rating with 681 reviews.
When is Wag Hotels - West Loop open?
Wag Hotels - West Loop is open now. It is open 24/7.