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Wag Hotels - West Sacramento
- Pet Boarding
- West Sacramento, CA
About this business
Location details
1759 Enterprise Blvd, West Sacramento, CA, 95691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you care about you dog DO NOT BOARD nor SEND THEM TO ALL DAY PLAY. Too many dogs and not enough trained staff. Terrible place!
Business response:
Hello Nicole, We would like to connect with you to see what we can do to earn back your trust, but we have been unable to find your account since your Yelp account doesn't show us your full name or email. Please give us a call at (888) 924-5463. We look forward to connecting with you! Kind regards, Naudia E
Overall very disappointed in the care my dog received here. We've been taking him to All Day Play for a few weeks and when he comes home, he is exhausted and smells like urine. Today, my dog came home with two large gashes on his neck and the staff had "no idea" what happened and had not even realized that there was an issue. There is too little staff per dog ratio and the care staff is constantly on their phones or not paying attention. Will never bring our dog back here.
Business response:
Hello Jenna, Thank you so much for taking the time to speak with us. We take your concerns very seriously! We have worked hard to address your concern regarding the lobby. We are mopping during each shift as well as utilizing our odor sanitizer spray more frequently. We hope that Tyee is feeling better. We love having Tyee stay with us and we care so much about him! To make sure he is okay we are more than willing to cover his vet expenses. We hope to earn back your trust and provide you with that above and beyond ser... read more
I will never bring my dog back to this place!! My dog stayed for 7 days and told that the 2 nd day she was in heat ..that was a lie I was charge $40 extra for 5 days !! I don't trust my dog was spotting at all just to add more charges. I will never take my dog back. The cashier was rude and didn't explain much ..didn't even mention how much more they charged me until I received my receipt .. I was shocked. SO DISAPPOINTED ...and DISGUSTED!! They lost a good customer!!
Business response:
Hello Christina, I tried reaching out to you via phone but unfortunately, I couldn't reach you. We hope to hear from you to discuss your feedback and make things right! Kind regards, Naudia E and The Wag Hotel Team
I've been taking my dogs to Wag hotel for a while now and today I get notified that between Dec 22 and Jan 1 they will not be available for boarding. I chose Wag because I am listed for a lung transplant and need a facility that would be able to take my dog at any time on a moments notice when I get my call. We were told that would not be a problem. Now I'm left scrambling looking for a place that will be available just in case I get the call between now and Jan 1. I called Wag and was told they are completely booked up and ... read more
Business response:
Hello Tammy, We would be happy to see what we can do to accommodate your needs, but we have been unable to find your account or see who you talked to since your Yelp account doesn't show us your full name or email. Please feel free to give us a call at (888) 924-5463 - we understand this is an atypical circumstance so we would like to speak with you and see what we might be able to do. Best regards, The Wag West Sacramento Team
I am new to the area and recently heard wonderful things about Wag Hotel. I toured the Oakland location and was immediately impressed by the facility, the staff, and the level of care provided. However, during a recent trip to Sacramento for a meeting, I boarded my dog at the West Sacramento location and noticed several differences that left me uneasy. I paid for a deluxe suite with daycare, expecting the same quality of attention and engagement I had observed in Oakland. When I viewed the Wag Cam, I saw my dog barking and ... read more
Business response:
Hello Jocelyn, I'm so sorry about your boarding experience. Thank you for you feedback, we truly do appreciate the opportunity to improve and ensure that experiences like yours won't happen again. One of our team members left a voicemail for you last week to follow up on your concerns, please don't hesitate to reach out if there is anything else that you'd like to share with us. Best regards, The Wag Hotels West Sacramento Team
Quote from Chelsea M. - Manager, "Unparalleled in the industry." I Think NOT! Our dog has stayed at Wag West Sacramento multiple times in the past. Last Friday we were checking her in for a two-night stay and upon check-in the person at the desk gave us a SEVEN PAGE agreement to sign. This was a first for us. I let her know that the agreement should have been sent to us in advance and that it was unreasonable to expect us to read the Agreement on the spot and we refused to sign it. She stated that she could not continue with... read more
Business response:
Hi Terry, Thank you for the feedback and taking my call today. I'm sorry we failed to deliver an exceptional experience for you.
Ive been reading that many people have been having bad experiences at Wag, however I always had a fine experience. The last two visits however, I felt like something was off. My gut was telling me to not book there anymore. I Ignored my gut and booked an all day play visit for my two pups. I checked in and was told the feedings were at noon and 6 pm, and asked which feeding time I preferred. I mentioned 6 pm and added a meal topper. At check out, I was being charged for two toppers and was told they were fed twice. Please... read more
Business response:
Your positive experience at Wag Hotels is greatly appreciated. Thank you for sharing your feedback! We're delighted to hear that your dogs love coming here and that you find our scheduling process easy. We're glad our vaccine tracking system and variety of services are helpful to you. It's wonderful to know that you've had a great experience with our customer service as well. Christina C. Client Service Manager Christina C. Client Service Manager
They know how to make a reservation but not how to keep one. After making extended travel plans the day I arrived to check in my pet, they cancelled the reservation with no explanation given.
If you care about your pets, do not take your pets to this hotel. I have used them twice and never again. The first time, was during labor day weekend, they were short staffed. My dogs did not get their evening walk then and I spoke the supervisor about it and I gave them the benefit of the doubt since it was a busy weekend. MY MISTAKE. I don't write reviews lightly, but what happened at this pet hotel was completely unacceptable. I left my dogs here for a short stay, expecting them to be cared for with the bare minimum of... read more
Business response:
Hello Tiffany! Thank you for your feedback, although we regret to hear about your disappointment in your most recent stay with us. We would love to assist and speak with you further regarding your dogs' stay and clarify any concerns you may have regarding feeding, walks, and attention etc. Please give us a call, at your earliest convenience, so we may personally assist you. Thank you, Wag Hotels West Sacramento Team (888) 924-5463
Frequently asked questions about Wag Hotels - West Sacramento
How is Wag Hotels - West Sacramento rated?
Wag Hotels - West Sacramento has a 4.4 star rating with 1,245 reviews.
When is Wag Hotels - West Sacramento open?
Wag Hotels - West Sacramento is open now. It will close tomorrow at 12:00 a.m.