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Washington National Insurance
- Insurance
- Carmel, IN
About this business
Location details
11825 N Pennsylvania St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband has paid premiums for a few years and never filed a claim. He was hurt at work and will require surgery. Due to it being a slower process due to worker’s comp and a delay due to the surgeon’s schedule, the required surgery will not fall within the 90 day period the policy requires; it will miss it by 6 days. This delay is of no fault of my husband. However, Washington National’s final answer per his agent is it will not pay. Very unsatisfied and disappointed.
Business response:
Hi Amy, I'm sorry to hear about this experience - but we'd like to get you in touch with another internal department to fully clarify. Can you provide your contact info via private message so we can escalate that with this note?
WARNING: LOOKING FOR LONG TERM CARE INSURANCE WITH WASHINGTON NATIONAL? DON'T In 1994 I purchased a policy with Washington National and paid my premiums quarterly without fail for 24 years. Last July I was away and missed ONE payment without realizing it. They claim they sent me a follow-up letter (not certified) letting me know of the missed payment. I never received it. Come September, no matter that I was willing to pay any penalties necessary, I was permanently DROPPED. So much for believing that in my final days... read more
Business response:
Hi John, We're sorry to hear about this experience and would like the opportunity to speak with you further. We've reached out in response to your private message but wanted to reiterate that if you provide your contact info we can have a representative reach out and address this directly. Thank you
The policy is difficult to cancel. You have to either fax or mail in your cancellation request. When you call, they ask for all of these security questions to verify identity. Once you've proven it is indeed you, you can talk about your policy but not cancel it. I tried the fax method and they denied receiving it. The mailing method takes weeks. Would not recommend this company.
Business response:
Hi Ariel, can you send us a message with your contact info so we can escalate this complaint and handle another way? Thank you
I have paid over $4,000 in premiums and had to cancel due to my finances. I was told over the phone that any unused premiums would be refunded back to me. That was not truthful. This is sad. I am a teacher and live paycheck to paycheck.
Business response:
Hi Laura, Thank you for your honest feedback. We take these reviews seriously. Would you be willing to send us a private message with more details so we can look into this further? Thank you.
I done!! I want everyone to know that this company sent me someone else personal information to my house! WHAT ARE THEY DOING TO MINE OR TO YOURS?? I want everyone to know they came into my place of work dressed as if they work there to get as many customers to sign up! However when u have problems with payments or what they call Premuims they instruct you to call your employer and I did and they dont know anything about you. How odd! I want everyone to know they fail to info you about your policy and wait at the worst possi... read more
Business response:
Hi Christina, can you send us a private message with some additional detail - including your contact info so we can share this complaint with the right people? We'd like to address this directly.
I have contacted this co many times about my 94 yr old father-in-law's policy. Every month for years they take out money from his bank acct & when I contact them, they have no one by that name or ss#. How are they taking out money if they don't have any policy holder by that name? One agent told me to contact board of ins., I did & they said they couldn't help me, another told me to cancel automatic withdrawals & then I would get a canncellatioon notice with policy #, but who will they send notice to if they don't have anyon... read more
Business response:
Donna, can you send us a message with your contact information so we can escalate this issue for handling immediately?
how about going out go business.
Business response:
Hi Geneva, Thank you for sending us your complaint - I see you also followed up with a private message. We'll be reaching out soon to resolve. Thank you!
The agents I dealt with were helpful and available when I was buying from them. As soon as my father died they were immediately there to sell my mother more insurance. However, when we needed help and to make changes they disappeared. If an agent made the mistake of answering their phone they would take my information and NEVER call me back. Finally, I was able to get ahold of someone on the phone from the company to help me.
Business response:
Hi Beth Ann. Thank you for your honest feedback. We take these reviews seriously. Would you be willing to send us a private message with more details so we can look into this further? Thank you.
Very unorganized company.
Business response:
Hi Cody, I'm sorry to hear you're frustrated. Would you be willing to reach out to us in private messages with your contact info and policy info so we can hear more about your complaint and resolve? Thank you!
Frequently asked questions about Washington National Insurance
How is Washington National Insurance rated?
Washington National Insurance has a 2 star rating with 518 reviews.
When is Washington National Insurance open?
Washington National Insurance is closed now. It will open tomorrow at 9:00 a.m.