Washington Radiology Washington DC

Christa F. 

on Yelp

8 years ago

I visited this establishment on a "walk-in" basis during the lunch hour, so I was treated to a 20-30 minute wait while there were only two other people in the lobby. The tech was abrupt and humorless and lacked some basic human communication skills, so I'll just refer to her as the robot. The robot was kind enough to point in one direction while calling out directions to me while facing another direction and headed in the opposite direction. All of which turned me completely around. The robot pushed and pulled me and jerked ... read more

Alan K. 

on Yelp

8 years ago

Went for a CT scan. Arrived 30 minutes early as instructed and was checked-in right away. 10 minutes later I was called for the exam (15 minutes early!). All the personnel I encountered were professional and quite friendly. I needed to call for some pre-procedure instructions and the telephone was promptly picked-up and I had all my questions answered by a professional. Would definitely use them again. 

S. L. 

on Yelp

8 years ago

I came here for a chest x-ray. Walk-in hour starts at 9 (according to their website), so I arrived at 9:35, went to the 9th floor, and checked in at the appropriate desk. There were about 3-5 other people in the waiting room. About 10-15 minutes later I was called in and had my x-ray done promptly. The changing room is essentially a small cubicle, but the gown was normal with full coverage (the other reviews made me nervous). I was dressed again and back in the waiting room a little less than half an hour after I had ar... read more

Jenifer B. 

on Yelp

9 years ago

I've been here twice and had good experiences. Both appointments were at 7:30 am and ran on schedule. The technician at the first appointment, Richard, communicated carefully and very kindly. At the second appointment, I had a question about what my doctor had specifically ordered. The technician, Claudia, cleared it up while I was there. She phoned my doctor, waited on hold, and had the front desk continue trying until we got the answer we needed. Very pleased. 

Linda R. 

on Yelp

a week ago

The care and service was professional and as expected. Front desk employees were fine. However, the billing department of Washington Radiology is deplorable. Rude, rude, rude. I was overcharged for a service in early March. My EOB did not match the charge, so I was being denied by my HRA. Call after call was met with chaos. I was told to call back 3 or 4 times because my bill hadn't been processed or they couldn't find my information or they were in the middle of an update and couldn't help. When I got a bill, it was ... read more

Talia .. 

on Yelp

a month ago

I am currently six months pregnant and was referred to Washington Radiology for a breast ultrasound after finding a lump. From the start, the experience was frustrating and upsetting. When I arrived, the front desk told me they didn't have an order from my doctor. They claimed they had called and left a voicemail the previous Friday, but I never received any voicemail. One member of the front desk staff was quite rude, which only added to the stress of the situation. After the order was eventually received, my interaction ... read more

Chris H. 

on Yelp

3 months ago

After being bounced around to three different people, I was finally able to submit my referral for an MRI. Two days later missed a call back to schedule said MRI, so I returned the call three times over different days and no one answered. Finally got through and was told that my referral (which I'd sent in the week before) was not on file. Resubmitted it and am hoping for some resolution. This is the kind of medical care we pay exorbitant prices for in this country?? 

Cameron S. 

on Yelp

3 months ago

TLDR: predatory billing, wildly bureaucratic scheduling system, chaotic administration, apathetic care. The worst medical experience, top to bottom, I have ever experienced. Literally made a Yelp account to share this experience as a warning () Predatory billing: Prior to scheduling, the front desk explicitly told me they accepted my insurance and the medical team provided me with the codes they use to bill the procedure I planned to receive. I confirmed with my insurance that the practice and codes were fully covered. O... read more

Ashley L. 

on Yelp

3 months ago

Extremely rude scheduling lady on the phone when I just called to try to set up my appointment (which she failed to do). That was after a very very long phone tree and being asked if I would take a survey, which would "come automatically" after the call. Instead, the call just eventually hung up while I waited. I'm sure the lady who answers doesn't want anyone taking the survey. Convenient location, but I'd rather go anywhere else!