Washington Radiology Washington DC

Lennie X C. 

on Yelp

a year ago

The front desk staff are not helpful. Their website state all's walks in are available. I walked in and was told they aren't doing walk ins at that hour but would not tell me when hours were available. We're told to call but no one answers. I went to Med Star. They are so much nicer and professional. 

Cindy H. 

on Yelp

a year ago

Absolutely horrible. I went for a scan ordered by my cardiologist. The scan was almost a month ago and "due to staffing issues" the scan has STILL not even been read. The only reason I give one star is because the office staff was nice. This scan was not covered by insurance so I paid out of pocket. Wondering if I can get my money back but I cannot get a person on the phone. 

Richard M. 

on Yelp

a year ago

I had shoulder surgery back in late-July 2024. The healing process has not gone as expected. My surgeon referred me to a specific WRA Doctor to get an ultrasound done to see what the issue(s) are with my shoulder. I called WRA at 3:30pm on Thursday, 5 September to get an appointment with this specific Doctor. It urns out, this Doctor at WRA has their own scheduler so WRA staff tried to get a hold of the scheduler to no avail. They sent the scheduler an email requesting an appointment for me that day. It is now Tuesday,... read more

Maliha H. 

on Yelp

a year ago

I will not use them. It took 2 weeks to get the results of my mammogram when it takes only a max of 2 days somewhere else. I scheduled my appointment with my doctor one week after the mammogram thinking it will take few days to produce the report. They refused to expedite the results and I had to reschedule my doctor's appointment. 

Beth W. 

on Yelp

a year ago

I have been coming to Washington Radiology for over 20 years. I needed a dexa scan and scheduled it in February 2024 for July 2024. They canceled that appointment the day before scheduled. They re-scheduled for August and cancelled again today 1 day prior to appointment. My upcoming knee replacement requires this test and I may have to postpone due to this issue. TOTALLY UNACCEPTABLE on the part of Washington Radiology in Sterling, VA 20164 

Sandi V. 

on Yelp

a year ago

Staff is so unprofessional and rude on the phone. They act like they are doing you a FAVOR by making an appointment. I had 3 separate phone calls and every single time the staff member on the other side was curt, indifferent and unfriendly. Note to WR, you may be making appointments for people who have cancer. Please have some empathy and just be nice. It isn't actually that hard. Next year I will be going back to Fairfax Radiology where I was treated like a human being. 

Mona K. 

on Yelp

a year ago

They no longer process insurance. They collected payment without submitting a claim to my insurance and when I called to ask what happened, they told me they had no billing department. This is unacceptable. I should have been told upon making the appointment that they weren't able to accept insurance. My insurance card was scanned and they told me they were in my network. This is completely corrupt business practices. 

Rob R. 

on Yelp

a year ago

Billing! Having major issues and have been a patient for 28 years. Have called, emailed my insurance card, spoken to individuals and nothing seems to get through to them. 

Marjorie K. 

on Yelp

a year ago

Until this year I would have given a positive review. I have been to the Potomac site many times. In March 2024 I was in terrible pain and had an order for an MRI of the lumbar spine. I called and the person who answered the centralized appointment center told me to leave my name and number and I'd get a call as soon as possible. I called another service and they got me in the next day with diagnosis in 24 hours: herniated disc, pinched nerve. Never got a call back from the company I'd used for years. In June 2024 I went to ... read more