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Waterstone Mortgage Corporation
- Mortgage Lenders
- Ft. Walton Beach, FL
About this business
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're ... read more
Location details
123 Staff Drive Northeast, Ft. Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sue took over a loan that had fallen apart and with her experience she saved it. Her skill and knowledge allowed her to think of a way around a road block the other finance team could not maneuver. Her energy and drive is out of this world. The communication with me was spot on, even for a needy person like me.
Business response:
Thank you for your review, Lars! We're so glad that Sue's knowledge and expertise helped you through your lending process. Open communication is a must! We hope to work with you again in the future.
Waterstone Mortgage Corporation members were very professional and provided great service. I recommend them to anyone who needs help on purchasing a home and applying for a loan mortgage in the Crestview and Fort Walton Beach, Florida area. Thanks for all the help Sue Botelho!
Business response:
Wow, thank you for your kind words! We're thrilled to hear that you enjoyed working with Sue and her team. Don't be a stranger!
Sue, from Waterstone Mortgage did a phenomenal job helping me secure a loan. She answered our questions, followed up with us from time to time and most importantly secured the best possible interest rate despite fluctuating market. She made the process smooth and easy as it could be. Highly recommend her to others.
Business response:
Thank your for your review, Matthew! Our team is so glad to hear that you found a great partner in us. A low interest rate is always a bonus, too! We hope to see you soon and want you to know we are happy that you are loving your new home!
Sue did a wonderful job of keeping us informed throughout the process. We had a very tight timeframe to get the loan processed. Sue and her team did an excellent job and we close on the date we requested.
Business response:
Thank you! We are happy to hear Sue kept you informed throughout the process, we hope to work with you again in the future!
My husband and I worked with Heather and Waterstone Mortgage for our first time home purchase and we just closed on our home 3 days ago! Heather was amazing and I would recommend her to anyone about to embark on the home buying process. She is so on-the-ball! She communicates the whole way through, answers every question you have (and I ask a LOT of questions), and if she doesn't have the answer right then, she is extremely prompt to find it out. She went above and beyond to help us get enrolled in a little known about FHB p... read more
Business response:
Thank you for your review, Samantha! We are thrilled to hear that your first homebuying experience went so smoothly. Having a responsive, helpful loan originator on your side throughout the entire process can make it so much more enjoyable. Congratulations on your first home - we hope to see you soon!
Sue and her team are amazing. We used them to purchase out home in Florida back in 2012. When I got a job offer and took it in Atlanta initially I was worried we were in separate states. To be honest I never even noticed. Things were done electronically which was actually easier than the first time as I dropped everything by her office whenever she needed more paperwork. I would definitely recommend them to anyone who is purchasing a home and will use them again if we ever decide to change homes.
Business response:
Thank you, Mark! It is important to work with a lender who understands your specific needs and we are happy to hear Sue made the purchase process easy for you. We hope to work with you again in the future!
She worked with me very well. I called her everyday to ask random questions. She never seemed to get annoyed or anything. Also I work a weird shift so we mainly talked through email because that was what was best for me and I always got a clear quick response.
Business response:
Thank you for the five stars! Having experience mortgage professionals working with you is important for a successful mortgage process! We are so happy to hear about your great experience with Susan and her team. We hope to work with you again on your next purchase or refinance!
Working with Sue at Waterstone was so easy! Her and the team were amazing from start to finish and she is STILL helping us even now! The professionalism that they show is top notch! Highly recommended!
Business response:
Wow! Thank you for sharing your great experience! It is great to hear that Sue and her team have provided a top notch loan process and still continue to provide excellent service even after closing! We hope to work with you again soon.
Closing is an extremely stressful process and without an expert, becomes even more so. Ms Botelho made the experience as stress-free as possible in keeping me abreast of the closing status at all times and guiding me effortlessly through the process. I cannot recommend Sue highly enough.
Business response:
Thank you for your review! An effortless homebuying process is always ideal. We're glad to hear you enjoyed working with Sue. Don't be a stranger!
Frequently asked questions about Waterstone Mortgage Corporation
How is Waterstone Mortgage Corporation rated?
Waterstone Mortgage Corporation has a 5 star rating with 346 reviews.
When is Waterstone Mortgage Corporation open?
Waterstone Mortgage Corporation is closed now. It will open on Monday at 8:30 a.m.