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Waterstone Mortgage Corporation is a premier residential mortgage lender helping families and individuals realize their own American Dreams of homeownership. We distinguish ourselves from our competitors through honesty, integrity and the willingness to assure the complete satisfaction of every individual we serve. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject... read more
1580 South Milwaukee Avenue, Suite 301, Libertyville, IL, 60048, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Joe was very accommodating, patient and accessible to my wife and I . He’s very pleasant to work with. He is kind, funny and straight forward. Joseph and Kayla were warm and welcoming . The processing with paperwork was very smooth especially for my wife and I due to us not being computer savvy. We highly recommend Joe and his team!
Business response:
It was my pleasure to be of help to you. Over a year of working together to get you into your home, (but who's counting!). All good things come to those who persevere! I am going to miss our meeting in person. Stay in touch. I will as well.
Joe and his team were terrific through the whole process. I'm a first time home buyer so had questions and was not sure how to navigate the process. Joe and Kayla were quick and thorough with responses and really made the whole process extremely pain free. They were great with reminders and making everything super clear. Would highly recommend.
Business response:
Thank you for this super review! We enjoyed working with and for you. We're happy you had such a good experience.
Thanks for keeping on track by getting all the many documents in place for closing. Your gentle nudges were incredibly helpful during such a busy season at my workplace, and letting me know which 'items' to take care of and when was the right amount of 'push' to make sure we all stayed on task for the closing. Sometimes, with so many email exchanges, it can be easy to get 'lost in the sea' of electronic exchanges, and I was very happy to feel like every message was sent with intention to ensure all was done in a timely manne... read more
Business response:
Thank you for such a nice review Ken. As you can attest we've already been answering questions for you after your closing. We enjoy helping. Please keep in touch.
Joe and Kayla helped me buy my first home back in 2017. In December 2021 I reached out to Joseph A Spisak to help with Refinancing my home, I had been trying to refinance with three other companies and had no luck, when I reached out to Joe he quickly went over what would help make it happen, we came across a few challenges but Joe and Kayla worked endlessly to make sure everything would work out. I recommend Waterstone Mortgage to everyone that I know because they are very helpful and they always are on top of things and ac... read more
Business response:
Thank you for the kind words Jose! It's also good to mention that the other lenders were trying to stick you into an FHA loan even when you had enough equity to go with conventional loan financing where the mortgage insurance is now a thing of the past. Thank you for coming back to us and allowing us to be of help to you.
Joe and his team was amazing ,very supportive and patient throughout the whole process. The Quinns would highly recommend them for all your home buying needs!
Business response:
Thank you for this super nice review. We enjoyed working with and for you and look forward to also helping your friends you have already referred to us! :0)
This is the 2nd time we used Joe's and team services when we purchased our house and now refinancing. Joe and his team are friendly, trustworthy, efficient, informative, and extremely helpful. They got us the best deals and rates possible for our mortgage, we wouldn't go anywhere else for mortgage services, I would recommend Joe Spisak and his team in a heartbeat!
Business response:
James-Thank you so much for the glowing review. We appreciate your loyalty. Thank you for taking the time to share your review so others can benefit.
It's been awhile since I refinanced! But any question I had was always responded to literally... Within minutes. Joe never left me hanging and always followed up with me. One cold rainy night he was headed north and met me closer to my house than his... So I could hand off some papers! I call this customer service to the Nth degree! Kayla also never left an email unanswered. Was always thorough in making sure I had all the correct things completed! Shall I go on? Cuz I could! You will not be disappointed in the service you r... read more
Business response:
Thank you for taking the time to share your experience and for the details as to how we go above and beyond. That JD power "award" winning, (paid for award), lender who's all over the TV advertising was charging you more for what would have been worse service. Thank you for your trust. I look forward to speaking with you again in the near future.
Joe and his team were great. We are first time home buyers and they walked us through the entire process. They made everything as easy & seamless as they possibly could. Our real estate agent even commented on how smooth the process was with our lender. We highly recommend Joe & his team
Business response:
Thank you for the kind review and for sharing how we made sure all your questions were answered and how smooth everything went. I know there were some unique circumstances but we were happy to be able to ensure things went well for you.
Excellent customer service and patience!!! Joe taught me more about the VA home loan than any of the home loan representatives at the regular banks. Joe and his team fully catered to my loan needs and were willing to help even during the off hours.
Business response:
Thank you for this awesome review. Many lenders say they care about our veterans and service members but when it comes to costs and rate this proves to not be true. Thank you for noticing the difference and for trusting me and my team to do right by you. Thank you for your service!!
Waterstone Mortgage Corporation has a 5 star rating with 705 reviews.
Waterstone Mortgage Corporation is closed now. It will open at 9:00 a.m.