Waterstone Mortgage Corporation

user884471 

on Zillow

5 years ago

Due to Gwen's quick availability and pre approval letter we were able to put in an offer on our first home in the same evening we saw it. Because of her nontraditional work hours and work ethic we got an amazing deal quickly and are now settling into a dream of a first home that we can grow into! I can't say enough about her genuine kindness and passion for the field and her professionalism. 

prichter024 

on Zillow

5 years ago

Gwen was on top of everything from start to finish. If I had any questions, they were quickly addressed and I never had to worry about what needed to be completed to close on time. Closing on a home purchase is an intricate process and working with someone who is detailed oriented like Gwen is the only way to go. 

MelindaWaters 

on Zillow

5 years ago

Gwen Swain and the Waterstone Mortgage team take customer service to a whole new level. From our first conversation, Gwen shared lending options that I'd never considered before. She then provided the tools for me to make an informed decision and was instrumental in finding a loan option that would meet our budget requirements. Beyond all that, Gwen and the Waterstone team are so friendly and thoughtful. There was regular email and phone conversations, along with helpful email videos to guide me through each phase. The secur... read more

joeydbrown 

on Zillow

5 years ago

This was the best and easiest home buying experience I’ve ever had. Excellent communication on everyone’s part. The process was easy and seamless with uploading documents. I was fortunate enough to get to work with Gwen Swain directly for a majority of the process. She should be highly praised and is a huge asset to the company. She is full of knowledge and you could tell she cares not only about the client but the company and her fellow coworkers as well. If I purchase another home I will not hesitate to use her again. 

joshandkatydavis 

on Zillow

5 years ago

We had a great experience using Gwen! She made the process of buying a home less stressful. She answered questions quickly and in a way that was easy to understand. 

ANaturalSweetHeart 

on Zillow

5 years ago

Gwen reached out to us when we were thinking of moving from our state to Idaho. She walked us through probably the same questions until we pulled the trigger. She was very patient and knowledgeable! We even got a lower rate than what we thought we would in the location/house we never thought we could afford. You can't go wrong with going with Gwen! 

rossmega 

on Zillow

5 years ago

Gwen was fantastic to work with. She was personable, professional, and very prompt with our loan process. We are first time buyers and she completely demystified the home buying process. She took the time to explain the whole process to us and made sure all our questions were answered. The process was so much less painful than we were imagining. We highly recommend her for your mortgage needs! 

mystelreynolds 

on Zillow

5 years ago

We are first time home buyers so we were completly lost about what everything was and what needed done. There were some things that weren't explained up front but I think it was just that they do this every day - most things are second nature and they probably don't think to explain as they go. When we asked, her office was very helpful in explaining. There were a few miscommunications that got cleared up. Overall, the office was very professional and got the job done! 

annie hayward 

on Zillow

5 years ago

Gwen and her team at Waterstone made the process of buying my first home much less stressful. Not only did Gwen take the time to explain to me the process of applying for a home loan, she also continued to answer each and every one of my questions throughout the process. Even during the signing process, she and her team were available for quick check-ins over the phone. Gwen also helped me stay realistic about what I could afford. I could not recommend Gwen and her team more highly!