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Waterstone Mortgage Corporation
- Mortgage Lenders
- Eagle, ID
About this business
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we'r... read more
Location details
1396 East Iron Eagle Drive, Suite 100, Eagle, ID, 83616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Gwen was on top of everything from start to finish. If I had any questions, they were quickly addressed and I never had to worry about what needed to be completed to close on time. Closing on a home purchase is an intricate process and working with someone who is detailed oriented like Gwen is the only way to go.
Business response:
We agree! Having a loan originator who helps create a smooth loan process is the best way to go. We're glad you had an amazing mortgage experience with Gwen. Thank you for sharing your feedback!
Gwen Swain and the Waterstone Mortgage team take customer service to a whole new level. From our first conversation, Gwen shared lending options that I'd never considered before. She then provided the tools for me to make an informed decision and was instrumental in finding a loan option that would meet our budget requirements. Beyond all that, Gwen and the Waterstone team are so friendly and thoughtful. There was regular email and phone conversations, along with helpful email videos to guide me through each phase. The secur... read more
Business response:
Melinda, thank you for taking the time to share your feedback. It sounds like you had an amazing home loan experience with Gwen and her team! Making the homebuying process a streamlined and positive experience is one of our top priorities, and we're glad we exceeded your expectations. Enjoy your new home!
This was the best and easiest home buying experience I’ve ever had. Excellent communication on everyone’s part. The process was easy and seamless with uploading documents. I was fortunate enough to get to work with Gwen Swain directly for a majority of the process. She should be highly praised and is a huge asset to the company. She is full of knowledge and you could tell she cares not only about the client but the company and her fellow coworkers as well. If I purchase another home I will not hesitate to use her again.
Business response:
Wow, thanks for the glowing review, Joey! We agree... Gwen is amazing at what she does. Thanks for taking the time to share your feedback.
We had a great experience using Gwen! She made the process of buying a home less stressful. She answered questions quickly and in a way that was easy to understand.
Business response:
We're happy to hear about your positive home loan experience, Katy! Keeping our clients well-informed throughout the mortgage process is one of the best ways to keep stress at bay, and it sounds like Gwen delivered. Stay in touch!
Gwen reached out to us when we were thinking of moving from our state to Idaho. She walked us through probably the same questions until we pulled the trigger. She was very patient and knowledgeable! We even got a lower rate than what we thought we would in the location/house we never thought we could afford. You can't go wrong with going with Gwen!
Business response:
We love that! Thanks for taking the time to share your feedback. Gwen does a great job of communicating with her clients consistently and clearly. We're glad you had an amazing home loan experience with her.
Gwen was fantastic to work with. She was personable, professional, and very prompt with our loan process. We are first time buyers and she completely demystified the home buying process. She took the time to explain the whole process to us and made sure all our questions were answered. The process was so much less painful than we were imagining. We highly recommend her for your mortgage needs!
Business response:
Wow, we love that word... "demystified!" Thanks for taking the time to share your feedback. We're glad you had a very positive home loan experience with Gwen. Enjoy your new home!
We are first time home buyers so we were completly lost about what everything was and what needed done. There were some things that weren't explained up front but I think it was just that they do this every day - most things are second nature and they probably don't think to explain as they go. When we asked, her office was very helpful in explaining. There were a few miscommunications that got cleared up. Overall, the office was very professional and got the job done!
Business response:
Hi Mystel, thanks for sharing your feedback. We're glad you had a good experience with our team. We strive to provide clear and consistent communication with our clients, and we hope we can exceed your expectations next time. Enjoy your new home!
Gwen and her team at Waterstone made the process of buying my first home much less stressful. Not only did Gwen take the time to explain to me the process of applying for a home loan, she also continued to answer each and every one of my questions throughout the process. Even during the signing process, she and her team were available for quick check-ins over the phone. Gwen also helped me stay realistic about what I could afford. I could not recommend Gwen and her team more highly!
Business response:
Thank you for the glowing review, Annie! We're glad that you had a positive home loan experience with Gwen and her team. We hope you are enjoying your first home!
Thank you to Gwen Swain for making buying a home so easy. She was always available to answer questions and made me feel comfortable. I highly recommend here to anyone thinking of buying in Idaho. She even gives you a sweet little gift at signing. I loved it!
Business response:
That's great to hear! We're glad you had an amazing loan experience with Gwen. We agreed - she's a great communicator and can always put her clients at ease! Enjoy your new home.
Frequently asked questions about Waterstone Mortgage Corporation
How is Waterstone Mortgage Corporation rated?
Waterstone Mortgage Corporation has a 5 star rating with 406 reviews.
When is Waterstone Mortgage Corporation open?
Waterstone Mortgage Corporation is closed now. It will open on Monday at 9:00 a.m.