This profile has been claimed by the business owner or representative.
WellNow Urgent Care - Corporate
About this business
Location details
60607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shady billing practices. Be careful if you’re a veteran using their services through community care. Several emails and calls to them which go to voicemail. No returned calls. Time will tell what they do with the balance of the bill.
Business response:
Hi Otis. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you, and a member of our team will follow up to assist.
The Cincinnati colerain office front desk was unprofessional, unorganized, no sense of urgency, I waited for over an hour for a pre employment screen, thank goodness I was not sick, I wouldn’t send my worst enemy to that location
Business response:
Hi, Susan. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
My kids and I have used WellNow close to 10 times since it opened. It’s always been a great experience. Today I was told “we have met our cap for walk ins today, would you like to make an appointment.” The entire place was empty, 2 desk staff and a several in the back laughing, coughing and talking….so we can’t be seen, meanwhile they are standing around? That’s a crappy way to run a business. So disappointed. 😔. And my son has to continue feeling sick.
Business response:
Hi Jessica, WellNow continues to welcome walk-in patients; however, if a center’s wait time exceeds its capacity, additional walk-in patients may be asked to return at a later time. For immediate assistance, we would be happy to care for you at another nearby WellNow center or you can speak with a provider seven days a week on our Virtual Care platform.
RecommendedI just left and sunny was amazing!! I have something wrong don’t exactly know been suffering with high blood pressure the past few days and truly love sunny she was soooo helpful!
Business response:
Hi, Natilee. Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it!
Website says walking welcome and sign out front says walk ins welcome so I drove all the way there and this was also over an hour before they close. There was not one person in the waiting room and the parking lot looked empty. They said sorry we aren’t taking walk ins ??? So I asked well why does your website say walk ins welcome when they aren’t? She said sorry I didn’t design the website . They apparently take walk ins in between appointments but they were already full? Poor customer service and not happy about driving th... read more
Business response:
Hi, Jessica. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date and location of your visit, and the best way to contact you.
Great service day of at the Plainwell, MI location for a last minute urgent COVID test during the holidays with very few options open/available. HOWEVER... caught WAY off guard MONTHS later being billed for this test -- me to the tune of $175. And disturbingly for the exact same test (same day/same time), my husband was charged only $145. Our insurance says we are 100% covered for the tests we had, but that WellNOW's paperwork wasn't coded properly and needed to be resubmitted. WellNOW refuses to do so. Repeated calls, writt... read more
Business response:
Hi Laura. Our billing team would like the opportunity to resolve any issues. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you.
This place is awful! I’ve wasted my Saturday in the waiting room!
Business response:
Hi, Tyler. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
RecommendedI brought my 2 year old in to have her foot checked out. From the staff at the main desk, to everyone we saw in the back for vitals, X-ray, etc, they were all professional, happy and friendly. The entire facility was clean and comfortable. I would definitely go back!
Business response:
Hi, Shanna. Thank you for your support! We are glad to hear that your experience with us was positive.
Recommendedtook my son today and it was nice and spacious and the staff were all nice and got in and out with being a walk in fairly fast 🙂
Business response:
Hi, Tiffany. Thank you for choosing WellNow and taking the time to leave us feedback! We really appreciate it.
Frequently asked questions about WellNow Urgent Care - Corporate
How is WellNow Urgent Care - Corporate rated?
WellNow Urgent Care - Corporate has a 4.5 star rating with 579 reviews.
When is WellNow Urgent Care - Corporate open?
WellNow Urgent Care - Corporate is closed now. It will open at 9:00 a.m.