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WellNow Urgent Care - Corporate
About this business
Location details
60607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI was treated very well here and they helped me a great deal with my issues! it was a blessing to go in and see nurse Mikayla and nurse practitioner Denise. they were so wonderful and kind and answered my questions. very nice people working there!
Business response:
Hi, Melissa. Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it!
Horrible billing issues and no way to get ahold of anyone as their billing line does not answer or respond , we have insurance and I’m going to be stuck paying for a whole visit as if I didn’t have any due to them not answering their phones
Business response:
Hi Kelli. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you.
I was sent via my job for COVID testing, I made WellNow very aware I did not have insurance. This was my 3rd PCR test done thru them and this time an NP came in asked if I had any symptoms and left. Test was done and a month later I’m billed 477$ then the following month the testing portion was taken off and I was charged 277$. None of which I should have been charged! For 2 months I have called and called to straighten out only to be put on hold for hours or just plain hung up on!! Steer clear of them!! Also in July I prese... read more
Business response:
Hi Michelle. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you.
I just received a bill for $185 for a Covid test from 21 October 2021. My insurance already paid Wellnow $190 for this visit. The explanation of charges on the Wellnow invoice is inaccurate, and the Wellnow billing department is unresponsive.
Business response:
Hi Julia. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you.
Horrible business practices. They give you services you didn't sign up for.
Business response:
Hi Doug. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
Service in the clinics is fine, but hope you never have a billing problem that needs to be fixed. I got a bill from a visit back in DECEMBER, and have tried to contact the billing office AT LEAST 12 times. They don't respond to emails, won't answer the phone, and don't even call you back if you leave a voicemail. Guess they just ignore people so they just suck it up and pay bills that they shouldn't have been charged?
Business response:
Hi Krystyna. Please reach out to our billing team at billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you.
I’d love to know who I can report a poor experience with. Thanks! I was told by Christine if I keep calling to ask who their supervisor is, I will be reported to the police for harassment. So, I’m wondering where I can direct my complaint? So far, not so good. Thanks!
They don’t listen to what you have to say and automatically suspect you to have covid!!! Literally wish you guys would have never bought out Med express!!! Worst experience ever and will NEVER go back!
Business response:
Hi, Allyssa. The experience and safety of our patients is our top priority and we’d like to find out more details and discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date and location of your visit, and the best way to contact you.
Recommendedtook my mother there for shingles. they took us in right away, and the staff very courteous and helpful. Heather, Erin, and the rest of the staff are amazing and put my mom at ease right away especially after bad expedient at Bethesda and the other urgent care down the street which was terrible! thank you for all you do!
Business response:
Hi, Cheryl. Thank you for your support! We are glad to hear that your experience with us was positive.
Frequently asked questions about WellNow Urgent Care - Corporate
How is WellNow Urgent Care - Corporate rated?
WellNow Urgent Care - Corporate has a 4.5 star rating with 579 reviews.
When is WellNow Urgent Care - Corporate open?
WellNow Urgent Care - Corporate is open now. It will close at 6:00 p.m.